I have tried multiple times through both SMS and customer service to obtain the PIN for my Garanti Bank debit card and to log into internet banking. During the SMS password retrieval process, even though I entered the requested information correctly and sent only one message, the system responded that I had made two incorrect attempts. When I contacted customer service, no solution was offered and no help was provided. I have been experiencing similar problems with internet banking access for years. Despite seeking solutions by contacting customer service and visiting branches multiple times, my issue has never been resolved. I have always used my own device and phone number for password retrieval and internet banking access. Since my workplace uses Garanti Bank, I am forced to go to the branch just to withdraw my salary or obtain a card PIN, which results in a cut from my daily wages. This causes both financial and time loss. I request that Garanti Bank promptly provide me with my card PIN and restore my internet banking access. Furthermore, if this issue is not resolved, I will terminate all relations with the bank, make no investments, and stop using their services. If the problem persists, I may even be forced to quit my job. I should not have to waste my time and wages going to the branch just to withdraw my salary, pay bills, or make investments.
On 02.04.25, I updated my phone number with Garanti Bank. When I got home, I tried to log in to the banking app, but I couldn’t access it. I tried calling customer service but couldn’t get through. When I finally managed to connect by reporting a lost or stolen card, the representatives told me they...
Dear Sir/Madam, I have been trying repeatedly for the past 3–4 days to become a customer through Garanti Bank’s mobile application in order to benefit from the raffle opportunity offered to young individuals who join via the app before July 31. However, when I reach the stage of entering my phone nu...
The customer service I received from Garanti Bank was absolutely terrible, been an absolute nightmare attempting to get in touch with their customer service department for the past few weeks. even contacting their customer service has been a tremendous challenge for me. There is no clear way to na...
I want to share my experience with Garanti BBVA. I have been a customer of this bank for several years and always adhered to payment deadlines for my loans. Last year, because I was two days late on my credit card loan payment, they restricted several features, such as cash withdrawals and money tra...
Garanti Bank has repeatedly not delivered on its commitments. They promised me that getting a refund for the card fee would be straightforward, but it turns out to be a struggle every time. For a ₺1000 limit card, I was charged ₺568 in fees. It seems there’s constantly a reason, a narrative, or a re...
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