On June 30, 2025, I applied for a ₺150,000 personal loan at the Garanti BBVA branch in Karataş, Şahinbey, Gaziantep. The loan was approved on the same day. However, ₺862.20 was deducted as an allocation fee, and ₺9,247.20 was deducted under the name of a life insurance policy. Bank representatives informed me that the insurance could be canceled and refunded and advised me to contact customer service. Despite calling customer service and branch representatives multiple times, I have not received a positive or solution-oriented response regarding my grievance. I request the refund of the ₺9,247.20 deducted from my loan account and that my issue be resolved.
On 06/01/2025, I took out a loan of ₺20,000 through the Garanti BBVA mobile application. An amount of ₺1,670.35 was deducted from my account for a life insurance policy with policy number 5352**82 under 'Garanti Emeklilik ve Hayat Anonim Şirketi'. I submitted a cancellation request, but it has not b...
On Monday, May 19, I took out a loan from Garanti BBVA, and along with it, life insurance policy number 5571**79 was issued. Later, I found out that life insurance is not mandatory and that I have the right to cancel it. After doing some research and consulting others in a similar situation, I reali...
On September 10, 2025, at 11:34 AM, I used a cash advance account of ₺250,000 via Garanti BBVA. Although I fully repaid this advance on September 11, 2025, at 06:18 AM, I noticed that the bank charged me 2 days of interest. Even though the transaction duration was less than 24 hours, instead of the ...
An annual fee is being charged to my credit card, and Garanti BBVA is making an unfair profit. My credit card limit is ₺2,250, but ₺841 is being charged as an annual credit card fee. This fee is nearly half of my total credit limit, which makes no sense. I have been a loyal customer, and I do not ac...
Today, I withdrew ₺19,000 from my Garanti BBVA account, and you charged a ₺200 commission. This is unacceptable, especially since I am supposedly a salary customer. I have never experienced such a practice with other banks. I want my money back. When I contacted customer service, they said there was...
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