Dear Sir/Madam, I have noticed that an annual credit card fee of ₺841.50 was charged to my Bonus credit card (last 4 digits: 5032) obtained from your Gültepe Branch in my latest statement. This fee was deducted without my consent, and I was not provided with a no-fee card option. I recently started using this card and was not informed about such a fee. Upon discovering this, I immediately submitted a written request through internet banking, which was rejected. Furthermore, the bank representative who contacted me regarding this rejection was impolite and offered no constructive solution. As a customer, I feel wronged and do not accept this transaction. I request: Refund of the annual card fee A formal apology from the bank To be offered a no-fee card alternative Should these requests not be met, I will proceed to close all my accounts with Garanti Bank and pursue all available legal actions. I also feel compelled to warn other potential customers about similar issues they may encounter with your institution. I expect to receive a resolution and be informed via telephone.
On August 20, 2025, I noticed that a fee of ₺841 was charged to my Garanti Bank Bonus credit card as an annual card fee. After discovering this, I contacted customer service and requested a refund. However, I was told that the fee would only be refunded if I kept my card open for nine months, and ot...
On September 27, 2025, an annual card fee of ₺1,100 was charged to my Garanti BBVA Bonus credit card without my knowledge or consent. This fee clearly violates Articles 4 and 6 of the Consumer Protection Law No. 6502 and Article 17 of the Regulation on Bank and Credit Cards. When I called customer s...
I was shocked to find a charge of ₺949.50 on my Bonus Gold credit card ending in 8014 on June 6, 2025. It was classified as an annual fee. It's even stranger that my card limit is simply ₺200—yes, you read that properly. It was crazy to see a cost that was almost five times my total limit. I didn't ...
An annual fee of ₺1,800 was charged to my Garanti AMEX Green Card credit card (ending in 020) without my knowledge or consent and reflected on my statement. I request a refund of this amount. I'm also demanding the cancellation of these fees without any additional conditions, based on the following ...
On April 12, 2024, an annual card fee of ₺678.50 was charged to my Garanti Bonus Money credit card, ending in 3036. I demand the cancellation of the annual card fee in accordance with the provisions of the law and without any additional conditions. According to Article 31, Paragraph 3 of the Consume...
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