I have been a Garanti BBVA customer for about 20 years and was using the Altın Bonus credit card. Due to serious issues I experienced with your customer experience support team over the past three months, I transferred all my assets to another bank and canceled all my cards. I was extremely disappointed by the misinformation provided by your support team, their irregularities in written documents, and their mocking responses to my support requests. Despite repeatedly requesting to be contacted and canceling so many accounts and cards, I was never once called. I also could not receive any support from your call center or branches. In addition, every complaint I submitted to the customer experience support team was given a different outcome, and no clear solution was provided. Furthermore, although I met all the conditions stated on your website for my Altın Bonus card, the promised 0.59 grams of gold was not delivered to me. For this reason, I have suffered financial loss and demand that my grievance be resolved. As your customer with ID number 5932708, I request that action be taken against those responsible in your customer experience support team and that I be provided with an official explanation regarding these negative experiences.
Although my Garanti BBVA credit card was set to block all mail order transactions, a charge was made without my approval due to a security vulnerability. As a result, my card was cancelled. I requested a new card and clearly stated my current address, yet the bank sent the card to my old address via...
I participated in a special promotional campaign by Garanti BBVA designed for former payroll customers. According to the campaign details, I needed to complete three specific tasks within June: transfer at least ₺5,000, spend ₺1,000 using my credit card, and set up one automatic payment order. I suc...
On April 21st at 7:00 PM, I spoke with a Garanti BBVA representative named D*** regarding a major issue: all virtual cards have stopped working due to a system change. During the call, the line was abruptly cut off. When I called back, I was told the issue would be resolved “within 20 minutes.” Now ...
In June, I joined Garanti BBVA’s pension promotion and additional Bonus campaign. Under this campaign, I was supposed to receive a total of ₺23,500 — including ₺15,000 as a promotion, ₺6,000 as a spending bonus for ₺2,000 of expenses, and ₺2,500 as a referral bonus since I was invited by a friend. H...
Despite having no outstanding balance on my Bonus credit card, which I've actively used for four years, Garanti BBVA has suddenly charged me a ₺583 annual fee. This fee was imposed without any prior notification, as the bank apparently renewed my contract without informing me. When I called to requ...
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