On August 26, 2025, without my knowledge or consent, Eureko Sigorta, a subsidiary of Garanti BBVA, issued an "Invisible Accident Insurance" policy and charged the fee to my credit card. I was extremely surprised that this transaction was carried out through the Garanti BBVA Mustafa Kemal Branch without any request or approval from me. When I contacted customer service about the matter, I was informed that a refund was not possible. However, I demand that this unauthorized transaction be canceled and the fee withdrawn from my credit card be refunded. How can your bank process a transaction on my credit card without my consent? I have decided to transfer my pension account from your bank and close all of my accounts.
Although I canceled my account and online banking service with Garanti Bank through mobile banking, on November 10, 2025, at 19:20, I was informed that my account had not been fully deleted and that I needed to visit a branch to complete the process. I know that similar situations have also happened...
On May 7, 2025, an unauthorized withdrawal of ₺5,000 was made from my virtual card via Garanti BBVA’s internet banking. On the same day, two additional virtual cards were created without my consent, and another ₺10,000 was withdrawn—bringing the total unauthorized amount to ₺15,000. Although the ban...
₺14,000 has been taken from my Garanti BBVA account without my consent. I promptly blocked my card and initiated an official dispute as soon as I identified the problem. I felt a wave of relief when the money was returned to my account shortly after. About a month and a half later, I was surprised t...
An amount of ₺1,095 was deducted from my account by Garanti Bank without my knowledge or consent, allegedly for a private pension plan. Upon contacting the private pension unit, I was informed that I had been enrolled in the plan in 2016 when opening my account. However, no deductions were made from...
On September 27, 2025, an annual card fee of ₺1,100 was charged to my Garanti BBVA Bonus credit card without my knowledge or consent. This fee clearly violates Articles 4 and 6 of the Consumer Protection Law No. 6502 and Article 17 of the Regulation on Bank and Credit Cards. When I called customer s...
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