In December 2024, I purchased a Ford Kuga from Ford Çetaş in Manisa, Turkey. As of June 2025, my vehicle has started dis...playing an engine coolant warning. Although this vehicle is capable of reaching speeds of 240 km/h, the warning appears at speeds of only 100-110 km/h. I took the car back to the d
Despite taking my 2023 Ford Focus to the service center 10 times due to persistent trim noise issues, I was told after e...ach visit that “the problem was resolved, no noise detected,” and sent back — only for the same sounds to return the very next day. Even though the root cause of the problem is cle
I bought my 2024 Ford Kuga brand new, and since the day I purchased it, it hasn’t left the service center. The car start...s to vibrate after reaching 120 km/h. I took it to an authorized service center where they initially said the wheel balance was off, made adjustments, and returned the car, but the
I purchased a brand-new Ford Puma from the İzmir Ford Cetaş dealership on May 31, 2024. Since it was my first time buyin...g a brand-new car, I didn’t examine it thoroughly. About a month later, I noticed misaligned door trims, evidence that the door hinges had been readjusted after factory painting—re
I was fraudulently sold a damaged car from Ford Ötokoç Antalya. Unable to gain any response from either the dealership, ...Customer Care Service Turkey or from Jim Farley the CEO of Ford Europe to whom I sent the following letter explaining my complaint but got this response 'Your message was rejected
My 2023 Ford Active X has undergone repairs at the authorized Koç Ankara service center two months ago due to persistent... noises from the upper dashboard plastic, tablet screen frame, and front panel. Unfortunately, the same issues have reoccurred. Additionally, a new squeaking noise has started comi
I have a 2020 model Ford Focus that has been maintained by an authorized service and is still under warranty. On Novembe...r 6, 2024, it suddenly broke down in the middle of heavy evening traffic on the E-5 road. I was left stranded with my wife and children. I had to pay for a tow truck out of my own
On 04.04.2024, I bought a brand new Ford Ranger Wildtrak from Muğla Ford Dealer, Helvacıoğlu. On the day of delivery, th...ey noticed that the vehicle's camera wasn't working and assured me that they would order the installation cable as soon as possible, promising to fix it within a month. I accepted
I recently went to an authorized service center to deal with a problem in one of my vehicle's injectors. I was told that... they would only be revising one injector. Unfortunately, the service center went ahead and made changes to all four injectors without informing me or seeking my approval. Due to t
"Thank you for the standard response. I have called your customer service about ten times, there is no solution, and our vehicle is still in the service waiting for the replaced part to be replaced again."
We purchased a brand new Ford Transit passenger service vehicle. After just one month of use, we started hearing noise f...rom the differential. We sent the vehicle to the Adana Oto Koç service, where some parts of the differential were replaced, and the vehicle was returned to us. However, within two
On 24.06.2024, I purchased a new Ford Tourneo Courier from the Izmir Ford Izkar dealership. Shortly after leaving the de...alership, I encountered various software errors. The next morning, I returned to the dealership, and they confirmed the software issues, taking my vehicle into service and providin
"Thank you very much for your interest and attention, you resolved my issue very quickly. I wish success to everyone who contributed. I am eagerly awaiting the 2025 model of the upcoming Transit, and I will be the first person to place an order when it arrives. Best regards."
I own a new 2023 Ford Transit. Unfortunately, I've encountered a problem w...ith the step. The dealership said it needs to be replaced under warranty, w
Ever since I purchased my Ford Focus car in April 2024, I've been experiencing issues with its wireless Car Play connect...ivity. From the moment I purchased it, the device was able to connect wirelessly. However, starting the very next day and continuing up until now, I have been required to connect i
In March 2024, I purchased a Ford Transit Custom panel van with an 8-speed automatic transmission. Despite being under a... thousand kilometers, the vehicle experienced a parking brake malfunction. The issue persisted even after servicing, and later, the mid-load door began malfunctioning. I was inform
I have a 2020 model Ford Kuga, and I'm very unhappy with it; it seems to be constantly stuck at the service center. When... I brought my vehicle in for service because of problems with exhaust emissions, I ended up spending approximately ₺4,000 on cleaning. Unfortunately, after just a month, the engine
Hello, I purchased a Ford Focus Active X model car on 17/4/2023. The previous owner didn't use the car much, so they wer...en't aware of this issue. The car comes with a Sync 4 multimedia system, but the Bluetooth connection occasionally drops for no reason. After researching online, I learned that thi
"Hello, Thank you for getting back to me. I hope it will be a solution-oriented response. Have a good day."
Our company, Trio Digital Printing System in Bursa, purchased a brand-new Ford Transit commercial vehicle with chassis n...umber 'NM0EXXTTREPM16 **** and motor number 'PM 165**' from the Ford Adıyaman dealership. We received the vehicle on 23.11.2023 from the Otokoç dealership in Istanbul Çekmeköy. As
Hello, we purchased a Ford Tourneo 2022 model, and the vehicle is plagued w...ith persistent issues. Despite our efforts, the brand is not addressing the
I had a problem with my vehicle and went to the authorized Ford service center in Batman for a specific part. They state...d confidently that the required part was readily available at the factory and would be in their possession within three days. They also assured me that the replacement of the part
Hello, we purchased a brand new 2023 model Ford Transit 16+1 minibus on May 26, 2023, from Izmir Ford Arkas dealer. I li...ve in Kocaeli. One month after we bought the car, we received an oil deficiency warning at 6600 kilometers, and we went to the dealer to add oil. Another month passed, and at 13,67
I'm dealing with an ongoing problem with my 2022 Ford Courier, which is still under warranty. My vehicle's turbocharger ...failed. Despite the fact that I had it serviced at the authorized dealership on a regular basis, I followed their maintenance schedule as detailed on the maintenance tracking cards