New Ford Tourneo Courier Software Errors Should Be Fixed
On 24.06.2024, I purchased a new Ford Tourneo Courier from the Izmir Ford Izkar dealership. Shortly after leaving the dealership, I encountered various software errors. The next morning, I returned to the dealership, and they confirmed the software issues, taking my vehicle into service and providing a replacement car. After picking up my vehicle from the service, the same errors reappeared. When I called again, they scheduled an appointment for a week later. Now, I have been waiting for a replacement car for two weeks so that I can leave my vehicle for service. Neither the authorized dealership nor the Ford customer service center is providing a solution. Buying a Ford has been a regrettable experience.
Dear Customer, Thank you for choosing our brand. We have received your application through our call center. You can convey any requests, suggestions, complaints, and satisfaction regarding our products and services to our Ford Direct line, available 24 hours a day, 365 days a year. Best regards, Ford Otomotiv San. A.Ş. Customer Relations
I have a call log but no solution.
Hello, What difference does having a call record make? The vehicle still continues with the same issues. But no one is interested.
