Hello, I purchased a Ford Focus Active X model car on 17/4/2023. The previous owner didn't use the car much, so they weren't aware of this issue. The car comes with a Sync 4 multimedia system, but the Bluetooth connection occasionally drops for no reason. After researching online, I learned that this system needs to be updated via Wi-Fi connection. I also found out that there are two updates available for the car. However, when I checked the connections menu, I noticed that there is no Wi-Fi connection option. Additionally, Ford boasts about its "FordPass" app on their website, claiming that many tasks can be done through it. When I downloaded the app and entered the chassis number, I received a short note stating, "This vehicle has no connection." I chose Ford again because my previous car was also Ford, and I was very satisfied with it. However, this time, Ford has disappointed me. I called Ford Otosan several times, and they directed me to Ford officials. They said, "They will call you," but no one has contacted me yet. I sincerely express my concerns about the upcoming service process. It seems that consumer rights are not being respected in Turkey. As far as I understand, we will have to manage with this situation until the car is sold to someone else or until the warranty expires, or until we replace the multimedia system with a cassette player from Tahtakale.
Ever since I purchased my Ford Focus car in April 2024, I've been experiencing issues with its wireless Car Play connectivity. From the moment I purchased it, the device was able to connect wirelessly. However, starting the very next day and continuing up until now, I have been required to connect i...
I purchased a brand-new 2023 Ford Focus Titanium X diesel automatic, but for over a year, I've been plagued with connectivity issues – the navigation system doesn't work properly with either wired or wireless connections. Additionally, the multimedia screen frequently freezes and experiences disrupt...
As a computer specialist and system/software auditor, I purchased a 2023 Model Ford Focus 1.5 Diesel Active X vehicle brand new on March 1, 2024. When I connect it to iOS or Android Auto, I experience various connection issues on my 13-inch screen device. Despite trying Lightning cable, various vers...
I purchased my Ford Puma from the Arkas dealership in İzmir in November 2024, and by the end of May, I started experiencing an issue with the FordPass connection. Since June, I have taken my car to two different service centers and contacted Ford’s customer service (Case No: FRD-4980083-F8P4). It ha...
We purchased a 2024 Ford Focus Titanium Style on January 12, 2025, under my daughter’s disability report. From the moment we received the vehicle, we noticed serious electrical defects. I reported the issue to the Sakarya Ford Akgün dealership, where I had to wait 2 hours for a temporary fix. Unfort...
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