2020 Ford Kuga Exhaust Issues & Engine Light
I have a 2020 model Ford Kuga, and I'm very unhappy with it; it seems to be constantly stuck at the service center. When I brought my vehicle in for service because of problems with exhaust emissions, I ended up spending approximately ₺4,000 on cleaning. Unfortunately, after just a month, the engine malfunction light came on once more. Additionally, a substitute vehicle is not provided for the car covered by the warranty. They will only provide a replacement vehicle if the car needs to be serviced for a minimum of 10 days. However, this is contingent upon the availability of a vehicle at the dealership. It's absolutely ridiculous that it takes a whole 10 days to produce just 5 new cars. I'm highly let down by this experience with Ford.
Dear Valued Customer, First of all, thank you for choosing Ford. Your notification has been received. Our Ford Otosan Solution Center representative will contact you as soon as possible. Additionally, for your questions and requests, you can receive service from our representatives by calling. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Sincerely, Ford Otomotiv San. A.Ş. Customer Relations
