Ford's Misleading Sale of Damaged Car as New
I was fraudulently sold a damaged car from Ford Ötokoç Antalya. Unable to gain any response from either the dealership, Customer Care Service Turkey or from Jim Farley the CEO of Ford Europe to whom I sent the following letter explaining my complaint but got this response 'Your message was rejected by a moderator for these recipients'. I did however get a response from Customer Care US who forwarded my complaint to the various Middle Eastern Customer Care Services in the Middle East who advised me to apply to the Turkish Customer Care Services and or the Dealership. I surmised from this that they had not read the letter of complaint. I then replied to the Middle East Customer Care Services asking them to Contact Customer Care Services in Turkey on my behalf. Sorrow, anger, mistrust and frustration have driven me to write to you and I apologise if this letter may have reached the wrong person in which case I would kindly ask you to forward it to someone who can help me. I purchased a Ford Ranger in 23.02.2017 from Ötokoç in Antalya, Turkey. It took almost 2 weeks between the deposit being paid on 10.02.2017 and the final sale and possession which to me seemed a very long time but I excused the dealership because I had a cab fitted but even so it took a very long time to fit a cab. At no time were we told that the car had been damaged in any way. The vehicle that I originally saw may not even have been the vehicle that we drove away we have no way of knowing. I say we because two friends, A*** D*** and H*** D*** came with us, my husband and I, to check out the vehicle and the financial deal for me. Non-nationals have to be very wary in Turkiye when making expensive purchases.
