Ford Refuses to Replace the Mistakenly Shipped Transit Part

Our company, Trio Digital Printing System in Bursa, purchased a brand-new Ford Transit commercial vehicle with chassis number 'NM0EXXTTREPM16 **** and motor number 'PM 165**' from the Ford Adıyaman dealership. We received the vehicle on 23.11.2023 from the Otokoç dealership in Istanbul Çekmeköy. As we were leaving the dealership, we noticed that the foot holding the right sun visor was broken, causing it to fall when lowering. We immediately contacted Mr. Cem at the Çekmeköy dealership, who suggested going to Otokoç Ford service in Nilüfer, Bursa, to get the part replaced. However, upon reaching the Bursa service, they claimed there was no report and they couldn't do anything, advising us to return to the dealership where we got the vehicle. The Çekmeköy dealership stated, "There's nothing we can do; contact the dealership where you bought the car." When we reached out to the Adıyaman dealership, they mentioned reporting the issue to Ford headquarters but received no response. Now, dear Ford, with no fault of ours, and despite the simplicity of this plastic part issue, your three dealerships have been unable to resolve it for 1.5 months, passing responsibility around. How will they handle more significant warranty issues in the future? Why should I pay a substantial amount to your indifferent Bursa service during the warranty period when they won't even bother to contact the dealership that delivered the vehicle, showing a lack of interest by saying, "We can't, it's not possible"? If you claim, "We sold the car, and what happens after it leaves our door is not our concern," my advice to future Ford buyers would be to bring an expert with them to avoid the intricate dance we experienced among three dealerships for a simple plastic part.