I bought my 2024 Ford Kuga brand new, and since the day I purchased it, it hasn’t left the service center. The car starts to vibrate after reaching 120 km/h. I took it to an authorized service center where they initially said the wheel balance was off, made adjustments, and returned the car, but the issue wasn’t resolved. I brought it back again—they claimed the tire was faulty and replaced it, yet the vibration continued. I returned once more and went on three separate test drives with service center staff. I don’t even know how many more times they tested it on their own, but the car was driven for nearly 1,000 km just for testing. Around 1.5 to 2 tanks of fuel were consumed, and when the fuel ran out, they even called us to refill it—still with no resolution. The car remained at the service center for about a month. They acknowledged that it was vibrating but said they couldn’t identify the problem. They mentioned testing other Ford Kuga vehicles and finding that those also vibrated, so since it’s “normal,” there’s nothing more they could do. They told us to go to court if we wanted further action and returned the car. Ford clearly does not stand behind its vehicles. I will never recommend Ford again, and I will make sure no one I know buys one. I got screwed, and I’m warning others not to go through the same. I will, of course, take the necessary legal steps to defend my rights.
I purchased a 2024 Ford Kuga in November, and ever since then, it has been a nightmare. For the last 6 months, the service/engine warning light keeps coming on, and I’ve had to take the car to the service center over and over again. Every time, they just hook it up to a computer, upload something, a...
I am the owner of a Ford Kuga ST-Line 1.5 Ecoblue diesel vehicle, released on 23.12.2020. My car has only 59,000 km on it, and all maintenance has been carried out at authorized service centers. The issue is that my vehicle’s warranty expired in January. Before the warranty ended, I took the car twi...
I have a 2020 model Ford Kuga, and I'm very unhappy with it; it seems to be constantly stuck at the service center. When I brought my vehicle in for service because of problems with exhaust emissions, I ended up spending approximately ₺4,000 on cleaning. Unfortunately, after just a month, the engine...
In December 2024, I purchased a Ford Kuga from Ford Çetaş in Manisa, Turkey. As of June 2025, my vehicle has started displaying an engine coolant warning. Although this vehicle is capable of reaching speeds of 240 km/h, the warning appears at speeds of only 100-110 km/h. I took the car back to the d...
On April 29, 2023, I purchased a Ford FMAX 500 model vehicle. The car malfunctioned after only 600 kilometers of use during its initial use. The problem appeared to be resolved, but after another 2000 kilometers, it reappeared. I contacted roadside assistance this time, but no solution was provided....
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