Ford Tourneo Courier Engine, Clutch Noise and Steering Vibration
I purchased a Ford Tourneo Courier and from the very first day I started to experience various problems with the vehicle. There is a constant sound coming from the engine, clutch and trim, and during first take-off the vehicle does not feel normal. In addition, when the vehicle is loaded, the steering wheel and accelerator pedal shake noticeably and this affects both driving comfort and my sense of safety. I took my vehicle to authorized Ford service several times for these problems. However, each time they only gave different excuses, did not carry out a definitive solution, and simply told me to come back again if the problems continued. Since the problems have been present from day one and still continue, I am not satisfied with this approach. I request that my vehicle be examined in detail by a competent technical team, that the source of the engine, clutch, trim sounds and the steering wheel and accelerator vibration be definitively identified, and that the necessary troubleshooting and repairs be carried out under warranty without delay.
Dear Valued Customer, In order for us to evaluate your vehicle-related requests and for Ford Otosan to take action, authorized service inspections are required. Therefore, after your vehicle has been taken to our authorized service center, you can contact us to submit your request. To schedule an authorized service appointment, you can fill out the form. Thank you for your interest in our brand, and we wish you healthy days. Ford Otomotiv Inc. Customer Relations
Ford yetkilileriyle randevu alıp aracı servise bıraktım. Sorunların tamamen giderilmesini bekliyorum. Şu ana kadar ekip çok samimi ve yapıcı davrandı, ancak sorunların çözüleceği konusunda hâlâ belirsizlik yaşıyorum.
I delivered the car to the dealership yesterday, reported the issues, and still haven't received any response. The attention was good in the initial stage, but now I can't say anything.
