Ford Transit Custom Persistent Transmission Issue
In March 2024, I purchased a Ford Transit Custom panel van with an 8-speed automatic transmission. Despite being under a thousand kilometers, the vehicle experienced a parking brake malfunction. The issue persisted even after servicing, and later, the mid-load door began malfunctioning. I was informed that such problems might occur occasionally. Additionally, I encountered issues like unusual sounds while turning the steering wheel and the vehicle autonomously braking downhill. On May 9, 2024, I brought the vehicle to the service center, only to be told two days later that there were no faults. They advised bringing it back if the problem recurred. Are we aware of the dangers posed by serious issues like sudden brake failure on the highway? Who will take responsibility in case of potential financial or more severe consequences?
Dear Customer, In order for us to evaluate your requests regarding vehicles and for Ford Otosan to take action, authorized service inspections are required. Therefore, you can contact us and convey your request after your vehicle has been entered into our authorized service. We can create a record for you and forward your request to the Customer Relations & Warranty department for evaluation. To make an appointment with the authorized service, you can fill out the form. Thank you for your interest in our brand, and we wish you healthy days. Ford Otomotiv San. A.Ş. Customer Relations
Dear Ford authorized service, I am saying that they could not solve the problem at Kar Automotive.
