I travelled with Flydubai on flight FZ159 on 28 January 2026, with booking reference IGSHHU, seated in seat 2A. At check-in, the staff member in charge clearly informed me that if Flydubai did not change the aircraft and the in-flight entertainment remained unavailable, my entire business-class upgr...
My Minsk–Penang flight dated January 8, 2026, ticket number fz 1634 operated by Flydubai, was canceled by the airline despite there being no fault on my part. I paid approximately $685 for this flight, and after the cancellation, I was neither offered a replacement ticket nor refunded the amount I p...
On November 28, 2025, I traveled on flydubai flight fz755 from Dubai to Istanbul. Even though I was using my Samsonite Boss hard-shell suitcase for the first time, I checked it in wrapped with transparent protective plastic. However, when I retrieved my luggage at Istanbul Airport, I noticed a clear...
At the end of my flight with flydubai from Dubai to Istanbul Sabiha Gökçen Airport on October 29, 2025, I noticed that my suitcase was severely damaged, with one side crushed inward. I immediately filed a report at the airport and was given case number SAWFZ15055/29OCT25/1217GMT. Following the staff...
On August 9, 2025, I purchased three tickets through Flydubai. However, because I entered one passenger’s name incorrectly, I immediately corrected it within about 10 minutes using the name correction option. During this process, I did not receive any warning or notification, and the correction was ...
My suitcase was severely damaged, and Flydubai showed no concern whatsoever. I own a very expensive suitcase, and it was returned to me with two broken wheels. It was the largest-sized suitcase, and to make matters worse, it was later sent to the wrong location. When I went there to retrieve it, the...
I purchased a Flydubai ticket for a Dubai–Istanbul flight, but I mistakenly selected the wrong destination. When I called for assistance, the airline’s representative gave me incorrect information, saying that the ticket could not be refunded or canceled. This same issue happened to me last year — d...
On the night of June 1, during my flight from Istanbul to Dubai with Flydubai, a large amount of cash, my diamond ring, and my gold necklace were stolen from the handbag inside my cabin luggage. When I called Flydubai at the airport to report the theft, they told me they were not responsible for the...
Complaint Summary: (Flydubai – Theft or Loss During Flight) Did you know that personal belongings can go missing during flights — and some airlines completely ignore it? June 1, 2025 | Flydubai While traveling to Dubai on a Flydubai flight, I discovered that cash from my luggage had gone missing. ...
My checked luggage was opened without permission during my Flydubai flight from Ankara to Dubai, and several of my belongings were stolen. I have exchanged multiple emails and calls with the airline about this issue, but it has been over three months and I still haven’t received any response. The la...
I purchased three Dubai tickets from Flydubai for my mother, father, and myself. These were refundable tickets. Two weeks ago, due to work reasons, I wanted to cancel my own ticket. However, I was designated as the “primary person,” which meant I could cancel the other two tickets but not my own. I...
My family and I traveled round trip with Flydubai between Ankara and Dubai from January 22 to 25, 2025. On both flights, items were stolen from my luggage! On the outbound flight, my Dyson hair dryer went missing — I was devastated and nearly cried. On the return flight, a perfume I bought in Dubai,...
On our December 8, 2024 outbound flight to Dubai and December 12 return flight, both the breakfast and the main meal served on board were terrible. The food had a strong, unpleasant odor that filled the entire cabin. The smell made us feel nauseated, and the flight became extremely uncomfortable. B...
On November 3, at 03:05 AM, I arrived in Dubai on Flydubai flight FZ758 from Ankara ESB Airport. I had checked in one large suitcase. My 14-day trip turned into frustration from the very first day. When I arrived at my hotel and opened my luggage, I realized that all 20 packs of my cigarettes had be...
They are completely misleading. Even the most flexible ticket cannot be refunded. They hold your money hostage. Customer service provides no real solution — only copy-paste responses. There is no one you can actually speak to. Despite calling many times, the only way to reach them is by email, and e...
I had a flight from Ankara Esenboğa Airport to Dubai today, July 10, 2024. Even though my visa and all other documents were in order, I was not allowed to board the flight. The reason given was that my passport’s validity period was two days short of the required six months. The passport control off...
During our trip to Dubai with Flydubai, we were forced to unpack our checked luggage and move our belongings into our hand luggage because of excessive baggage fees. The airline demanded unreasonably high charges for checked bags, which caused us major inconvenience and stress at the airport. Becau...
On Tuesday, April 30, at 2:05 PM, we had a flight from Sabiha Gökçen Airport to Dubai. My two brothers and I — three passengers in total — arrived at the airport around 11:45 AM to check in. When it was our turn, the Flydubai staff member at the counter said, “I’m not doing your check-in; I’m not de...
Hello, regarding my April 30 flight, while purchasing my ticket, I encountered a serious issue with the Flydubai staff member working at counter D8. This employee, named O*, refused to process our transaction, behaved rudely, and caused us to wait for nearly an hour without resolving anything. Becau...