At the end of my flight with flydubai from Dubai to Istanbul Sabiha Gökçen Airport on October 29, 2025, I noticed that my suitcase was severely damaged, with one side crushed inward. I immediately filed a report at the airport and was given case number SAWFZ15055/29OCT25/1217GMT. Following the staff’s instructions, I emailed flydubai with photos of the damaged suitcase attached.
However, I was informed that the damage to my suitcase was not considered the airline’s responsibility. After that response, I received no replies at all to my follow-up emails. To date, I have not been contacted by phone or through any other channel either.
My suitcase was new, I have the purchase receipt, and its value is approximately $55. For this reason, I am requesting reimbursement for the full cost of my suitcase to resolve this issue. I am expecting an urgent response regarding this matter.
My suitcase was severely damaged, and Flydubai showed no concern whatsoever. I own a very expensive suitcase, and it was returned to me with two broken wheels. It was the largest-sized suitcase, and to make matters worse, it was later sent to the wrong location. When I went there to retrieve it, the...
On November 28, 2025, I traveled on flydubai flight fz755 from Dubai to Istanbul. Even though I was using my Samsonite Boss hard-shell suitcase for the first time, I checked it in wrapped with transparent protective plastic. However, when I retrieved my luggage at Istanbul Airport, I noticed a clear...
On October 14, 2024, I flew with Emirates on flight EK121 from Dubai to Istanbul. I landed around 6:00 PM and picked up my suitcase between 6:40 and 7:00 PM. When I received my luggage, I immediately noticed it had been damaged. While it wasn’t completely broken, it clearly no longer looked the same...
On December 2, 2023, I flew with Emirates from Dubai to Turkey. When I arrived, I discovered that my suitcase was badly damaged—so much so that it’s now completely unusable. I reported the issue immediately to Çelebi Ground Services, specifically the lost baggage department. I called them over 15 ti...
On July 23, 2025, I traveled with China Southern Airlines flight CZ8065 from Guangzhou to Istanbul. Upon arriving at Istanbul Airport, I discovered that the wheels of my suitcase had been broken during the flight. Immediately, I reported the damage to Çelebi Ground Services at the airport, and they...
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