Fly Dubai Schedule Change Creates Impossible Dubai Connection and Late Malé Arrival

Dear Fly Dubai team, I am writing regarding my booking number 0XL4EX and I ask you to urgently resolve a serious problem created by your schedule change. When I purchased the tickets, my itinerary from Moscow via Dubai to Malé was perfectly coordinated: departure from Moscow on 19 August, a connection in Dubai and early arrival in Malé on 20 August at 07:15. This timing was critical, because we have a pre‑booked and fully paid transfer that must meet us in Malé and is only available until 15:00. After that time, the seaplane does not operate, which means that due to the new schedule I will be forced to spend the night at the airport and lose a fully paid day at the resort. Later you unilaterally changed the flight times and extended the total travel time without considering that the new schedule makes the connection impossible. Because of your change there is no longer enough time to transfer between terminals in Dubai: I need at least 2 hours to move from one terminal to another, but your new routing leaves me only 1 hour 25 minutes by default, which is physically not enough to make the connection. As a result, the itinerary you have created does not allow me to reach the next flight on time. According to the new itinerary, arrival in Malé is at 15:25, which is completely unsuitable for us, as it breaks the entire plan and causes significant financial and emotional damage. I do not understand how such an error was allowed, and why, when changing the schedule, you did not check whether your passenger can actually reach the final destination in time. I contacted you about this problem yesterday, explained the situation in detail and asked you to offer an alternative, but so far I have not received any real solution from you. I even suggested moving us to available seats in business class on flights that would allow us to arrive in Malé by 07:15 on 20 August, but you refused to meet us halfway. I consider it unfair that because of a change initiated by your company I have to lose a day at the resort and bear additional costs, while I bought the tickets in advance precisely with a convenient connection that suited us. I am extremely upset and angry about this situation and the lack of prompt reaction from your side. I insist that you urgently offer us a suitable alternative that allows us to arrive in Malé on 20 August around 07:15, without additional payment from my side, or another solution that fully compensates the loss of the transfer and the paid day at the resort caused by your schedule change and the impossible connection you have created. I expect a quick and concrete response, as we do not have time to wait for a long decision.