My suitcase was severely damaged, and Flydubai showed no concern whatsoever. I own a very expensive suitcase, and it was returned to me with two broken wheels. It was the largest-sized suitcase, and to make matters worse, it was later sent to the wrong location. When I went there to retrieve it, the staff refused to acknowledge their mistake.
I fly regularly with your airline every month, and experiencing something like this is truly disappointing. If the company refuses to take responsibility, why are passengers charged such high fees, and why are our bags being damaged in the first place? What’s even worse is the complete lack of accountability afterward.
I expect an urgent response to resolve this issue. Otherwise, I will continue sharing my complaint publicly across social media and all other platforms.
On December 2, 2023, I flew with Emirates from Dubai to Turkey. When I arrived, I discovered that my suitcase was badly damaged—so much so that it’s now completely unusable. I reported the issue immediately to Çelebi Ground Services, specifically the lost baggage department. I called them over 15 ti...
On October 14, 2024, I flew with Emirates on flight EK121 from Dubai to Istanbul. I landed around 6:00 PM and picked up my suitcase between 6:40 and 7:00 PM. When I received my luggage, I immediately noticed it had been damaged. While it wasn’t completely broken, it clearly no longer looked the same...
I expected far better from Emirates, but I’m deeply disappointed. We checked in three suitcases in perfect condition. By the end of our trip, two of them were returned completely broken. At Istanbul Airport, we were sent to Çelebi, the ground services company Emirates works with. The woman handling ...
My checked luggage was opened without permission during my Flydubai flight from Ankara to Dubai, and several of my belongings were stolen. I have exchanged multiple emails and calls with the airline about this issue, but it has been over three months and I still haven’t received any response. The la...
On my Buta Airways flight from Baku to Istanbul, my luggage arrived in a severely damaged condition. When I collected it at baggage claim, I immediately noticed that the lock was broken, the bottom was cracked open, and the wheels were no longer functional, making the suitcase impossible to use. I ...
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