Fly Dubai customer support is taking a long time to respond to my requests. How can I speed up the resolution of the issue?

If you have already contacted customer support and did not receive a response, it’s important to document that an attempt to resolve the issue was made.

Submit a follow-up request referencing the date of your initial inquiry, your booking number, and a brief description of the problem. Such follow-ups are often reviewed faster than new requests without context.

Use the airline’s official communication channels: the feedback form, email, or requests through your booking account. Be sure to check your “Spam” and “Promotions” folders—responses sometimes end up there.

In your message, clearly include:

your booking reference;

the flight date;

a concise description of the issue;

a clear request (refund, compensation, explanation, recalculation).

If the issue involves money, a flight delay or cancellation, baggage, or additional fees, a lack of response within a reasonable timeframe becomes a service issue in itself.

When Fly Dubai customer support ignores requests, responds with generic replies, or delays handling the case, the most effective way to speed things up is to make the situation public.

Filing a complaint on Xolvie draws attention to the problem and signals to the airline that the issue requires a real resolution.