I missed my Fly Dubai flight due to a delay in my previous transportation. What should I do, and will my losses be reimbursed?

If you missed the flight due to your own fault, responsibility usually lies with you.

However, if the delay was caused by circumstances the airline could control (for example, a delay of a previous Fly Dubai flight you were connecting from), the situation is different.

First, try the following:

Contact the Fly Dubai service desk at the airport. If your journey was a connecting flight under a single booking, the airline is required to help you reach your destination on the next available flight at no extra cost.

Ask for written confirmation of the reason for missing the flight and any denial of boarding (if Fly Dubai refused boarding). This can be useful when filing a claim.

Keep all documents and receipts, especially if the delay led to additional expenses such as meals, taxi fares, or hotel stays. These may be grounds for compensation if the airline acknowledges responsibility.

If the airline claims it is not at fault but you believe otherwise, submit a written complaint and a request for compensation, including reimbursement of expenses related to transportation, accommodation, missed hotel bookings, and similar losses.

If Fly Dubai delays its response, refuses without explanation, or ignores your requests, be sure to document the issue on Xolvie. A public complaint helps speed up a response and shows other passengers how the airline handles such situations.