I want to file an official complaint against Fly Dubai for unsatisfactory service. How can I do this properly?

An official complaint should be clear, structured, and supported by facts. In your claim, be sure to include:

your personal details and contact information;

booking reference and flight number;

date and route of the flight;

a detailed description of the issue (delay, cancellation, denial of service, poor service, etc.);

a specific request — refund, compensation, apology, or explanation.

Attach all supporting documents to your complaint: itinerary receipt, boarding pass, payment receipts, screenshots of correspondence, and photos if available. The clearer and calmer your explanation, the higher the chances of receiving a meaningful response.

Submit the complaint through Fly Dubai’s official communication channels and keep proof of submission.

If there is no response or the reply is generic and does not resolve the issue, this can be considered a refusal of pre-trial resolution.

In this case, be sure to describe the situation on Xolvie. A public complaint helps bring your claim to the airline’s attention, speeds up the review process, and allows other passengers to see how Fly Dubai responds to service-related complaints.