I attempted to ship brand-name plates and cups from the U.S. to Turkey via FedEx (shipment no. 779364849510). Despite the shipment containing only 10 items and not being a commercial order, FedEx refused to assist with customs clearance for items valued over 30 euros. Instead, they directed me to a customs brokerage service.
The broker requested numerous documents, which I provided. However, they then demanded additional approval from the Ministry of Agriculture and Forestry, which I was informed is unnecessary for non-commercial shipments. Even after numerous phone calls confirming this, the process was unnecessarily prolonged.
To make matters worse, I was told I might need to pay up to ₺20,000 in fees. This excessive demand and lack of proper guidance have made the situation frustrating. I demand immediate clarification and resolution. If no action is taken, I will escalate the matter to CİMER and provide all details.
On June 16, our shipment arrived at Istanbul customs via FedEx Express from France. Since then, we have been unable to clear the shipment because FedEx has incorrectly prepared the ATR document three separate times. This repeated mistake has prevented us from completing customs clearance and severel...
I recently purchased a product from overseas and paid €175 for the item, plus shipping costs. When the package arrived in Turkey, it was held up in customs. FedEx directed me to a company called Medtria, which demanded ₺25,000 in customs clearance fees for a ₺6,500 product! This is an exorbitant an...
I am filing a complaint about the way FedEx has been handling my personal shipment under FedEx International Priority to Istanbul, Türkiye. Although this is clearly a non-commercial, personal-use shipment, FedEx Turkey is insisting on treating it as a commercial import and is forcing unnecessary and...
I shipped a package from China with FedEx, with a total value of $123 and it has been held at customs since November 3, 2025. During this entire period, I have not received any clear information or guidance from FedEx regarding the customs process. If I am required to pay taxes, I am ready to pay th...
I ordered a single food supplement from the UK on February 29, priced at £60 (around €71.26), and had it shipped with DHL. I deeply regret that decisi...
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