FedEx $69 Refund Still Missing After Four Months

On May 18, 2026, from Izmir, the company I work for, Anka DİA Güm., made a payment of approximately $69 to FedEx on behalf of our customer company, Ezel Civata San. The payment was made under bill of lading number 870941750349. We later realized that this payment had been made in error and requested a refund on May 21, 2026. However, approximately four months have passed, and the amount still has not been refunded to us.

During this process, I spoke by phone with several FedEx customer service representatives, including A**** G****, B******, Z***** A**, and several others whose names I do not remember. I also exchanged emails approximately 25 times with c****************@fedex.com, t***********@tnt.com, and t*************@fedex.com. Each time, I was told that the matter would be forwarded to the relevant department and that I would receive a response. Despite this, no concrete action was taken and the refund was never completed.

Because the refund has still not been processed, the $69 payment made by my company may now be deducted from my salary. This is causing me serious financial hardship personally.

I request that this matter be investigated urgently and that the $69 payment be refunded to me as soon as possible. I also request written confirmation regarding the action taken and the status of the refund.