I recently ordered a bag from Alibaba.com for $36, with an additional $50 shipping and tax fee, totaling $86. However, upon arrival in Turkey, FedEx placed the package in a storage facility in Istanbul, even though I’m located in Ankara. FedEx has informed me that I must retrieve it myself or hire a brokerage service, which they claim would cost nearly $1000—an outrageous fee compared to the item’s actual price. Despite paying all initial fees, FedEx is pushing for additional, excessive charges and won’t deliver to my location. My supplier is even considering destroying the items due to this issue. I am extremely dissatisfied with FedEx’s handling and their attempt to impose unreasonable fees.
On October 12, 2024, my 34 USD fishing reel arrived at Istanbul Customs, but FedEx failed to notify me at any point. I discovered on my own that my item had been sent to storage. When I contacted FedEx, they directed me to Medtria Customs Brokerage, which then quoted a shocking total of approximatel...
On October 12, 2024, my 34 USD fishing reel arrived at Istanbul Customs, but FedEx failed to notify me at any point. I discovered on my own that my item had been sent to storage. When I contacted FedEx, they directed me to Medtria Customs Brokerage, which then quoted a shocking total of approximatel...
the products I purchased from AliExpress, none of which were delivered despite being charged approximately 3500 TL, including customs tax. Upon arriving in Turkey, I had to talk to an individual claiming to be an AliExpress customs broker. They demanded $650, inclusive of all fees, to release the pr...
I shipped a package from China with FedEx, with a total value of $123 and it has been held at customs since November 3, 2025. During this entire period, I have not received any clear information or guidance from FedEx regarding the customs process. If I am required to pay taxes, I am ready to pay th...
I ordered a package from Alibaba.com with tracking number 779347166360, only to receive an email that it was held up in customs. I reached out to FedEx, and they directed me to contact gumruk@medtria to resolve the issue. After repeated follow-ups, they finally calculated the taxes and fees for my i...
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