FedEx Customs Held My $74 Soufeel Order and Demanded Extra Fees
I am experiencing a serious problem with my FedEx shipment, tracking number 872729031384. I purchased a Custom Photo Flipbook Frame Animation Machine Mechanical Hand-Crank Flipbook Box Photo Album with Light – Black Walnut, Music Version, including a free charging cable from Soufeel for approximately $74. The item was a special birthday gift, so I also paid an additional $25 for expedited shipping to ensure it would arrive on time.
On June 11, 2026, I was notified that my package had been held at customs, and I received an email from FedEx the same day. I responded to that email immediately, but I never received any reply. Later, I was informed that I would have to hire a customs broker, which I was told would cost at least $322. I cannot accept being asked to pay such an excessive additional fee for a shipment worth only $74, especially when no one has provided a clear explanation or a reasonable solution.
I simply want my order to be delivered as quickly as possible through reasonable and lawful customs procedures, especially considering that I paid extra for expedited shipping. I should not be required to pay excessive and unexpected additional charges just to receive a relatively low-value purchase. I respectfully request that my shipment be cleared without unnecessary delays, delivered in time for the birthday occasion, and that this matter be thoroughly investigated. I also ask FedEx to resolve this issue fairly and eliminate the unreasonable extra costs that have prevented me from receiving the product I already paid for.
