On October 12, 2024, my 34 USD fishing reel arrived at Istanbul Customs, but FedEx failed to notify me at any point. I discovered on my own that my item had been sent to storage. When I contacted FedEx, they directed me to Medtria Customs Brokerage, which then quoted a shocking total of approximately 15,000₺ in fees and charges for a product worth around 1,500₺. This includes a staggering 4,500₺ in customs tax — supposedly 60% — with numerous extra charges stacked on top.
I’ve requested a refund from Alibaba, but the entire process feels like a “win-win” scheme where the customer loses every time. I refuse to accept this unfair treatment and the absurd fees for a small purchase. The loss of my 62.41 USD investment and all the stress involved have left me deeply disappointed.
On October 12, 2024, my 34 USD fishing reel arrived at Istanbul Customs, but FedEx failed to notify me at any point. I discovered on my own that my item had been sent to storage. When I contacted FedEx, they directed me to Medtria Customs Brokerage, which then quoted a shocking total of approximatel...
I ordered a package from Alibaba.com with tracking number 779347166360, only to receive an email that it was held up in customs. I reached out to FedEx, and they directed me to contact gumruk@medtria to resolve the issue. After repeated follow-ups, they finally calculated the taxes and fees for my i...
I purchased an HY300Pro Mini Projector from Alibaba (Order/Tracking No: 883024590637). My package has been stuck in Istanbul customs since August 1. On September 17, FedEx contacted me and stated that I needed to pay a tax fee of ₺920, which I promptly transferred to the FedEx account. I was told th...
I recently ordered a bag from Alibaba.com for $36, with an additional $50 shipping and tax fee, totaling $86. However, upon arrival in Turkey, FedEx placed the package in a storage facility in Istanbul, even though I’m located in Ankara. FedEx has informed me that I must retrieve it myself or hire a...
I shipped a package from China with FedEx, with a total value of $123 and it has been held at customs since November 3, 2025. During this entire period, I have not received any clear information or guidance from FedEx regarding the customs process. If I am required to pay taxes, I am ready to pay th...
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