Dyson

I recently purchased a Dyson V15 Detect Absolute vacuum cleaner in April 2025 from the Electronet store located in Alexandroupoli (Dedeağaç), Greece. We had just started using the device when the red gasket inside the dust bin came off and it is not possible to put it back in its place. Because of t...

I purchased a Dyson V15 cordless vacuum cleaner directly from Dyson’s official website, and the product is still under warranty. For the past three months, I have been experiencing a recurring issue with the dust bin component, specifically the section with the red strip, which keeps coming off. I...

I have a Dyson V15 Detect Total Clean vacuum cleaner which I purchased from MediaMarkt. For the last three days, the device has been stopping automatically during use, which makes it impossible to use it properly. To solve the problem, I have already cleaned the machine thoroughly and changed the fi...

I purchased a Dyson Airwrap i.d.™ Multistyler and Dryer (Prussian Blue/Rich Copper) from the official “Dyson Turkey” store on Hepsiburada on February 21st with order number 454 474 336 6. At the time of purchase, there was an active “Free Travel Bag” campaign valid between January 29 and March 2, an...

On 08.10.2025, I purchased a Dyson V12 cordless vacuum cleaner from the Dyson authorized dealer located in İzmir Hilton AVM for ₺26,999.00, invoice number B012005001069504. During the purchase, it was expressly emphasized that the product was very durable, that all of its parts were made of unbreaka...

I purchased my Dyson Airstrait device from Dyson Türkiye with the invoice dated 21.01.2025, and the product is still under warranty. Despite this, I have been seriously aggrieved throughout the process and at this point I feel as if I am being mocked. My invoice number is B012025000069643. When I re...

I purchased a Dyson V15 Detect cordless vacuum from dyson.com.tr in Türkiye, and shortly after I started using it, the machine began to stop working by itself. After about 10 seconds of use, the vacuum shuts off, which makes it impossible to use it properly. I contacted Dyson customer service about ...

I purchased my Dyson V10 vacuum on June 21, 2023, and recently experienced a break in the tube locking pin. Although the issue is simply a small plastic pin that broke, I was told that the part is not sold separately and that I would need to purchase the entire tube assembly again. This situation c...

I purchased a Dyson V15 vacuum cleaner from the Hilltown shopping mall in İzmir, Turkey. The device is still within the warranty period, and I have the relevant documents and invoice. However, on 21.02.2026 the battery suddenly stopped charging and the device became unusable. Due to this problem, I ...

I purchased my Dyson V15 Detect Submarine cordless vacuum cleaner on 04.08.2025 from Mediamarkt in Panora Mall, Ankara, Turkey. The product is still under warranty. I started using the device approximately three months after purchase. Around two to three months after I began using it, the seal locat...

I bought my Dyson V15 cordless vacuum cleaner on 30.06.2023 because it was advertised and recommended as a long-lasting, durable product. Until recently, I used it normally and took care of it, but after the last time the battery ran out, the device suddenly stopped charging and no longer charges at...

For about 30 days I have not been able to use my Dyson V11 vacuum efficiently because the battery needs to be replaced. For the last 10 days I have been trying to purchase a replacement battery in Turkey through your website and mobile application, but I have not been able to complete an order becau...

I have been using a Dyson V12 cordless stick vacuum cleaner for a long time and, since we also have a robot vacuum at home, the product has not been used very intensively. The serial number of my device is T8G-EU-RGV5814A. On 22.01.2026, I sent the product to the Dyson Service in Istanbul for genera...

Approximately nine months ago, I purchased a Dyson Airwrap ID directly from Dyson at a high price. From the very beginning, I encountered a recurring problem where the device shuts off on its own during use. Because of this issue, I have sent the product to Dyson’s central service three separate tim...

On February 14, 2026, during a Valentine’s Day promotion, I purchased a Dyson Airstrait (sold by Dyson through the Hepsiburada app). The product was delivered to me on February 16, but the device was defective, so I immediately called and reported the issue. The product was sent to service, where th...

In 2023, we purchased a Dyson V15 cordless vacuum cleaner directly from Dyson’s official website. From the very first day, the suction power was weak, and the motor would shut off on its own while the vacuum was running. These problems continued consistently, and we were never able to use the produ...

I purchased a Dyson V15s Detect Submarine cordless vacuum from Vacuum Repair Sydney online on 30/04/2025 (Order #6800). From the beginning, or at least for quite some time now, I have noticed an abnormal noise coming from the Digital Motorbar cleaner head whenever I vacuum. The sound is like a pedes...

On 08.02.2026, my spouse purchased a Dyson Airstrait from the Dyson store in Forum İstanbul as a birthday gift for me. I paid ₺24,999.00 for this product by credit card in 6 installments. From the first use, the product has never straightened my hair as promised and I have not been able to benefit f...

I am submitting this complaint regarding the customer service I received from Dyson Türkiye concerning my Dyson V15 Detect Absolute cordless vacuum cleaner. On 14 February 2026 at 11:40 AM, I contacted Dyson Türkiye support via WhatsApp through the TechSee platform to report a technical issue involv...

On 12 February, we purchased a Dyson wet and dry robot vacuum cleaner from the Dyson store in Gordion Mall and paid by credit card. All billing and company details were provided to the store at the time of purchase, and we also received an order confirmation email. However, despite clearly stating t...

About 35 days ago, I started experiencing a trigger issue with my Dyson V15 vacuum. I contacted Dyson customer service, and they sent me a brand-new motor replacement. However, due to illness and a funeral, I was out of town at the time and was unable to install the motor and test the product. The ...

I own a Dyson Purifier Hot+Cool Formaldehyde HP09 air purifier, which I sent to Dyson’s authorized service in Turkey on 02.02.2026 with a shipping service arranged by Dyson because the device was having wireless connectivity problems for about the last month. I carefully packed and delivered the pur...