On 12 February, we purchased a Dyson wet and dry robot vacuum cleaner from the Dyson store in Gordion Mall and paid by credit card. All billing and company details were provided to the store at the time of purchase, and we also received an order confirmation email. However, despite clearly stating that we needed a commercial invoice, we have still not received it after many days. Since the purchase, we have revisited the store, sent around ten emails and called three times to request the commercial invoice. Each time, they repeatedly ask for the same billing information that was already given during the purchase instead of issuing the invoice. This situation is wasting our time and preventing us from using this purchase properly for our company records. The device’s serial number is 7VS-EU-UNB7207A and the purchase was made on behalf of Huriye A***. I find it unacceptable that a simple commercial invoice has not been issued despite all my efforts and clear communication. I am preparing to submit an official complaint to the government tax office regarding this behavior. I request that Dyson Gordion Mall immediately issue and send the correct commercial invoice for this purchase without asking again for information that has already been provided, and that this problem be resolved without any further delay.
I purchased a vacuum cleaner for my company through the Dyson Turkey website and filled in all the required fields with my company details to ensure the invoice was issued correctly. However, the invoice was sent by email 10 days after my order and was incorrectly issued to me personally instead of ...
Even though it's been 20 days since I bought something from Dyson, they still haven't sent me an invoice. This is very frustrating. I have called them 5–6 times, started a form, and sent 4–5 emails, but they keep telling me that there is a problem with their system and that they will send the invoic...
I purchased a cordless vacuum cleaner from Dyson's official website on July 31, 2023. I requested a corporate invoice and filled out the necessary information. However, the company issued a separate invoice but did not send it to me. I became suspicious after ten days of not receiving the invoice vi...
On August 14th, we purchased the Dyson Purifier Humidify+Cool product from dyson.com.tr. During the purchase, as we required a company invoice, we selected the company option and provided our company's tax number and related information. The product was dispatched promptly within 2 days. Subsequentl...
Hello, Back in January 2023, I purchased a Dyson V15 vacuum from the Aqua Florya store. They assured me that they would send the invoice to my email. Unfortunately, it has not been sent. Now, whenever I ask for my invoice, they decline to send it, and it appears that this company operates without pr...
Comments