On February 2, 2026, I purchased a Dyson Spot Scrub AI robot vacuum from Dyson’s official website and have been using it for about three weeks. For the past 2–3 days, the upper filter compartment of the robot has been popping open on its own, causing the cleaning cycle to stop midway.
In addition, when the robot returns to its station to refill water for mopping, it leaks water onto the floor, including my hardwood floors. This situation not only affects my overall user experience but also puts my flooring at risk of damage.
After experiencing these issues, I contacted Dyson customer service and was told that I would need to send the product in for service and inspection. However, since the unit is experiencing multiple different problems—not just a single defect—I have lost confidence in the product and do not want to continue using it after a repair.
I am not requesting a refund. Instead, I am requesting a replacement with a brand-new unit of the same model. I respectfully ask Dyson to review my case using my registered customer information and arrange for my robot vacuum to be replaced as soon as possible so that my inconvenience can be resolved.
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