I purchased a Dyson V15 vacuum cleaner from the Hilltown shopping mall in İzmir, Turkey. The device is still within the warranty period, and I have the relevant documents and invoice. However, on 21.02.2026 the battery suddenly stopped charging and the device became unusable. Due to this problem, I contacted Dyson/the store, explained that the battery was no longer charging, and they replaced it with a new one. Although they changed it, I am disappointed that such an expensive product had a serious battery issue within the warranty period. I request that my product be checked in detail so that this problem does not recur, and that, if necessary, the battery and related parts be thoroughly tested or replaced under warranty. I also expect clear information in writing about what has been done to the device and assurance that I will not experience the same problem again.
I purchased my Dyson V15 vacuum cleaner from the Dyson store in Mall of Istanbul about 2.5 years ago. Even though I used the product regularly and carefully, the battery completely died in less than 2.5 years, and the device no longer works at all. When I reported the issue, I was told that the bat...
Yesterday, my Dyson V15 vacuum cleaner suddenly stopped working and completely stopped charging. The device shut down entirely — no matter how many times I tried, it wouldn’t charge or turn on. I’ve tested it with different outlets, adapters, and performed a reset, but nothing has resolved the issue...
My Dyson V15, like many others, suddenly stopped working right after the warranty expired. The device shows no signs of life—no lights, screen, or response. When I contacted Dyson customer service, they informed me that the battery had failed and needed to be replaced. However, since the warranty ha...
I purchased my Dyson V15 Detect Absolute vacuum cleaner on October 30, 2021, from the Bursa Korupark Media Markt store. While using the product, on November 26, 2025, the device suddenly stopped working and from that moment on, the battery would no longer charge. The device became completely unusabl...
On May 3, 2023, I purchased a Dyson V15 cordless vacuum cleaner in Turkey. Since we spend about six months of the year out of town, the product was only used occasionally, and during that time, it worked perfectly fine. However, after using it without any problems on June 11, we tried to use it agai...
Comments