Dyson Airstrait Arrived Defective Twice After Valentine’s Day Sale

On February 14, 2026, during a Valentine’s Day promotion, I purchased a Dyson Airstrait (sold by Dyson through the Hepsiburada app). The product was delivered to me on February 16, but the device was defective, so I immediately called and reported the issue. The product was sent to service, where the defect was confirmed, and I was offered the option of a refund or exchange. Since the model I originally purchased was said to be out of stock, I was offered a different color option instead.

This new color option was sent without its original box (although it included the promotional gift). Because I had purchased the product boxed, I specifically requested that it be provided in its original packaging. When my request could not be fulfilled, I was told that they would send me back the box from my first order.

On February 24, 2026, the shipment arrived. However, when I opened the package, there was neither a box nor a proper product. The device that was sent was completely defective. There were visible soldering and adhesive marks on the adapter, scratches on the body, and the label was poorly attached. In other words, with two separate orders, I received two defective products—both giving the impression of being refurbished.

I went through a process that is nothing short of scandalous and completely unacceptable for a major brand. In addition, the box from my original order was not sent, the promotional gifts included in the campaign were not provided, and the new product’s packaging label was open and carelessly handled. The scratches and refurbished-looking adapter were clearly visible.

I was told that my original model was out of stock and that no real solution could be offered other than returning the product. Since prices increased after the campaign ended, they also refused to cover the price difference. In short, I was forced into a situation of either accepting a refund or keeping a defective product.

Throughout this entire process, no clear or definitive solution was provided. I was simply told that I would receive follow-up communication, and conversations were closed without resolution.

As a customer who owns three different Dyson devices in my home, this experience has been extremely disappointing. As a gesture of “customer satisfaction,” I was offered a coupon worth approximately $42, but I was informed that this coupon is valid on almost no products and can only be used for an air purifier. This is not an acceptable solution for me.

Due to receiving defective products twice, not receiving my original box or promotional gifts, not being compensated for the price difference, and not being offered a clear resolution, I have been seriously wronged.

I urgently request that my promotional rights be fully honored and that I either receive a brand-new, flawless product or a full refund of the amount I paid, along with a clear apology for the experience I have endured.