My Dyson vacuum experiences a battery failure while still under warranty. How can I get a free battery replacement?

I bought my Dyson V15 cordless vacuum cleaner on 30.06.2023 because it was advertised and recommended as a long-lasting, durable product. Until recently, I used it normally and took care of it, but after the last time the battery ran out, the device suddenly stopped charging and no longer charges at...

For about 30 days I have not been able to use my Dyson V11 vacuum efficiently because the battery needs to be replaced. For the last 10 days I have been trying to purchase a replacement battery in Turkey through your website and mobile application, but I have not been able to complete an order becau...

I purchased my Dyson V15 Detect Absolute cordless vacuum cleaner on February 25, 2023. For approximately the past month, the device has been frequently stopping on its own while in use, and during each cleaning session, it stops 8–10 times. This issue actually started before my warranty expired, but...

I own a Dyson Gen5 Absolute vacuum cleaner and for about the last two months I have been experiencing recurring problems with the device. Especially when using it with the carpet attachment, the vacuum sometimes does not turn on at all, and if it starts working, it suddenly stops during use. At firs...

I purchased my Dyson V15 Detect Absolute cordless vacuum cleaner on January 13, 2023. Even though the product has not yet reached its third year of use, the battery suddenly failed, despite there being no drops, impacts, or misuse of any kind. The device shows no signs of wear, so having the battery...

My Dyson V11 cordless vacuum suddenly stopped working and would no longer charge. As a result, I took the device to an authorized service center on December 9, 2025. Since the warranty period had ended, I was informed that the repair would be paid, that the battery needed to be replaced, that there ...

I have been using a Dyson V12 and for the last 15 days I have been experiencing a shutdown problem. Every time I turn the device on, it shuts down by itself after about 30 seconds, which makes it impossible to use the product properly. Because of this problem, I first contacted Dyson via video call....

On November 20, I delivered my Dyson V12 Detect Slim vacuum cleaner to an official Dyson service center due to a battery malfunction. I was informed that the product was covered under warranty and that no fee would be charged for this repair. According to Dyson’s warranty terms, the faulty part is s...

I purchased my Dyson V15 vacuum cleaner from the Dyson store in Mall of Istanbul about 2.5 years ago. Even though I used the product regularly and carefully, the battery completely died in less than 2.5 years, and the device no longer works at all. When I reported the issue, I was told that the bat...

I purchased a Dyson V8 vacuum cleaner with the serial number 4MF-EU-TGP0602A. The vacuum would stop working and only start again when it was tapped or shaken. After my phone call with Dyson service experts on 20.10.2025, they sent me a new battery on 25 October 2025 for replacement. However, the vac...

I purchased the Dyson V8 Absolute in August 2024, and since the first day, its battery has lasted no more than 30 minutes. When I switch it to MAX mode, the battery lasts for only 1 minute. I am absolutely not satisfied with the product. Due to my busy schedule, I couldn’t file a complaint earlier, ...

About two months ago, my Dyson V8 vacuum stopped working. I contacted customer service to resolve the issue, and they first told me that the filter needed to be replaced and that it would be shipped to my address. However, they later informed me that unless I sent the vacuum to the service center, t...

I purchased my Dyson V15 cordless vacuum from MediaMarkt three years ago. The battery has completely stopped working, and I haven’t been able to use the vacuum for about a week. Since the warranty has expired, I contacted customer service and was told that I need to buy a new battery. However, neith...

About six months after the warranty for my Dyson V15 Detect vacuum had ended, while it had always worked perfectly before, its battery suddenly died and refused to recharge. I contacted Dyson customer service and filed a fault request. However, without any inspection, they immediately told me that t...

I purchased my Dyson V15 vacuum from Trendyol on January 23, 2023, and about three weeks ago I started experiencing battery problems. I use the product only once a week, yet the battery completely died in less than three years. When I contacted Dyson customer service by phone, I was told that a repl...

The battery of my Dyson V10 Absolute Plus vacuum cleaner has not been charging for about five months, even though I’ve only used it for around 2–2.5 years. Due to my busy schedule, I was only able to contact the company today. When I spoke with Dyson customer service, I was told that the battery rep...

I purchased my Dyson V8 vacuum from a seller on Trendyol. However, the product was registered under the seller’s own name, which has caused problems with warranty procedures. For more than a month, I have been repeatedly sending the statement (petition) requested by the seller and contacting them mu...

About a week ago, my Dyson V12 Slim vacuum suddenly stopped working while in use and wouldn’t start again for a while. This issue keeps repeating every time I use it. I cleaned the filter, fully charged the device, and followed every written instruction provided by customer service — but the problem...

As soon as the warranty period of a Dyson rechargeable vacuum cleaner expires, its battery stops working, and the replacement cost is almost as high as the price of the vacuum itself. This shows that the product is not built to last despite its high price. I definitely do not recommend it, as the ba...

I purchased my Dyson V8 vacuum from Teknosa in 2022. For the past three months, the battery has been draining extremely fast. Even after fully charging the device, I can only vacuum one room before it needs to be charged again. This problem occurs every single time I use it. Since my extended warra...

Yesterday, my Dyson V15 vacuum cleaner suddenly stopped working and completely stopped charging. The device shut down entirely — no matter how many times I tried, it wouldn’t charge or turn on. I’ve tested it with different outlets, adapters, and performed a reset, but nothing has resolved the issue...