I have been using a Dyson V12 cordless stick vacuum cleaner for a long time and, since we also have a robot vacuum at home, the product has not been used very intensively. The serial number of my device is T8G-EU-RGV5814A. On 22.01.2026, I sent the product to the Dyson Service in Istanbul for general cleaning and maintenance. I purchased this product on 12 January 2023 from İzmir İstinye Park AVM. When my spouse opened the dust bin today to use the product, we noticed that the end part of the main motor section was loose and moving. There was no such problem before the cleaning process. It was clearly visible that different types of dust and hair had entered the inside of the loosened part. We then contacted Dyson service and had a video call to show them the problem in detail. During this video call, the authorized service representative explicitly stated that it was not normal for that part to move in this way. Despite this, they claimed that the problem was not caused by them and demanded a repair fee of ₺5,299. The fact that the product was sent to the service without any issues, returned in this faulty condition, and then such a high fee was requested has left us in a very difficult and unfair situation. Due to this fault, I am currently unable to use my product. I kindly request that the condition of my product be reassessed, that this malfunction, which appeared after the service process, be handled within the service scope, and that the necessary repair and maintenance be carried out free of charge.
I am using a Dyson V12 cordless vacuum cleaner that I purchased in March 2023 from an authorized Dyson retailer at Forum İstanbul. For about the past two months, there has been an issue at the connection point between the main body and the tube. The parts do not fit tightly, there is noticeable loos...
On May 3, 2023, I purchased a Dyson V15 cordless vacuum cleaner in Turkey. Since we spend about six months of the year out of town, the product was only used occasionally, and during that time, it worked perfectly fine. However, after using it without any problems on June 11, we tried to use it agai...
I purchased a Dyson V12 vacuum from Dyson Türkiye’s official website, and for the past three months, I have been experiencing a persistent filter issue. Even though I have cleaned the filter multiple times, the device keeps showing the warning message “clean the filter.” I contacted Dyson customer ...
On 16/09/2024, I purchased a Dyson v15S Submarine cordless vacuum, and it has since malfunctioned. As the device is under warranty, I contacted customer support and requested assistance. After a video call, the device was collected from my home and delivered to the service center on 08/09/2025. On 1...
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