For about 30 days I have not been able to use my Dyson V11 vacuum efficiently because the battery needs to be replaced. For the last 10 days I have been trying to purchase a replacement battery in Turkey through your website and mobile application, but I have not been able to complete an order because the battery is not in stock. I was not informed of any alternative solution by Dyson. However, a friend of mine, who faced the same problem of not being able to obtain the same battery, told me that they had been offered a discount for the same model as a solution. I find it unfair that I am unable to purchase a necessary spare part and that there is no clear information on availability, while another customer in a similar situation has been given a discount solution. I request either that the V11 battery be made available for me to purchase as soon as possible, or that you provide me with the same type of solution you have applied before to other clients, such as a discount for the same model, so that I can continue using my Dyson product properly.
Hello, I’ve been using the Dyson V11 vacuum and now need to replace the battery. However, every time I try to order one, I’m told it’s out of stock. I contacted customer service hoping for help, but they offered no solution—just vague responses with no timeline or alternative options. I bought this...
Given its high price, I bought a Dyson V11 vacuum cleaner anticipating first-rate operation. The vacuum was useless nevertheless since the battery stopped running. When I contacted Dyson Turkey, they informed me the battery was out of stock and they had no estimate of when it would be available. Alt...
Dyson Turkey refuses to supply batteries for the V8 model. Upon contacting their customer service, I was informed that they currently don't have any batteries available, and there's uncertainty about when they'll be in stock. Turkish consumers already pay a higher price for Dyson products due to inf...
The battery of our Dyson V11 Absolute cordless vacuum suddenly died. After speaking with Dyson customer service, I was told that the battery needed to be replaced. However, when I tried to purchase a new one, they said it was out of stock and, since it’s an imported part, they couldn’t provide any t...
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