Dyson Returns HP09 Air Purifier Scratched and Unrepaired

Customer dissatisfaction with Dyson products continues. Earlier today, I was informed that the motherboard of my device has burned out and that a replacement would be provided; however, I was also told that since the same model is no longer available, a lower model would be sent instead. The Dyson Purifier Hot+Cool Formaldehyde device that I purchased has malfunctioned, and following service inspection, I have been informed that the product cannot be repaired. Instead, I have been offered the Dyson Purifier Hot+Cool HP1 model as a replacement. However, the HP1 model is technically a lower-segment product compared to my Formaldehyde model, as it does not include the catalytic filter designed to destroy formaldehyde nor the advanced sensor system. Therefore, it is not an equivalent (like-for-like) replacement. Pursuant to Article 11 of Turkish Consumer Protection Law No. 6502, in the case of a defective product, the consumer has the right to request replacement with a non-defective equivalent of the purchased product. Under the law, replacement must be made with a product that is technically equivalent or superior in terms of specifications and features. Offering a product with lower specifications does not comply with the legal requirements. Accordingly, I hereby request: • Replacement of my device with the exact equivalent model, Dyson Purifier Hot+Cool Formaldehyde; or • If the same model cannot be supplied, replacement with a technically equivalent or higher-segment model. Otherwise, I will exercise my legal rights and file a formal application with the Consumer Arbitration Committee. I kindly request your written response regarding this matter.