I purchased a Dyson V15 Detect cordless vacuum from dyson.com.tr in Türkiye, and shortly after I started using it, the machine began to stop working by itself. After about 10 seconds of use, the vacuum shuts off, which makes it impossible to use it properly. I contacted Dyson customer service about this issue, but I was told that the machine is “perfect” and no problem was accepted, even though the device clearly stops on its own after a few seconds of operation. I am not satisfied with this response, because I believe a product at this price and segment should work continuously without such interruptions. Due to this persistent problem and the lack of an effective solution so far, I request either a full refund or a replacement with a properly working Dyson V15 Detect. I kindly ask for my complaint to be reviewed and for a clear and permanent solution to be provided.
Dear Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with sensitivity. Our support center representative will contact you as soon as possible to provide assistance. Sincerely, Dyson Turkey
Dear Customer, In response to your request, we called you on our call center line but were unable to reach you. If you wish to continue with your request, you can contact us via the same call center or through our other communication channels. Sincerely, Dyson Turkey
I purchased the Dyson V15 Detect cordless upright vacuum cleaner from Romania. Before buying, I called Dyson to ask if a product purchased abroad would be covered by the warranty in Turkey. They assured me that it would be. Based on this information, I made the purchase. However, I encountered an is...
In 2023, we purchased a Dyson V15 cordless vacuum cleaner directly from Dyson’s official website. From the very first day, the suction power was weak, and the motor would shut off on its own while the vacuum was running. These problems continued consistently, and we were never able to use the produ...
https://www.dyson.com.tr/products/cord-free We chose their website because it was original to avoid buying a fake product, but it turned out worse. I bought the Dyson V15 Detect vacuum cleaner on November 10, 2023. On the first day, the device was found to be faulty and we sent it to the service wit...
My Dyson V15 vacuum has been shutting off on its own for about a year now due to power interruptions. At first, it only happened once or twice, so I didn’t think much of it, but now it’s occurred seven times, and I can no longer use the device. I contacted Dyson customer service, and they told me to...
I purchased my Dyson V15 Detect Absolute cordless vacuum cleaner on February 25, 2023. For approximately the past month, the device has been frequently stopping on its own while in use, and during each cleaning session, it stops 8–10 times. This issue actually started before my warranty expired, but...
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