I have shopped from Decathlon many times. The product I had been waiting to come back in stock for a year finally appeared in stock with 2 units available in the morning, and I immediately purchased one. Shortly after I made my purchase, the other unit was also sold, and the product was out of stock because it was a highly anticipated item that hadn’t been in stock for a long time. However, this is where the problems began. The shipment of the product was delayed, and I started to suspect that they wouldn’t send the product to me. Then, I received a message apologizing for the delay. I contacted customer service via WhatsApp to find out the reason (I have screenshots), and the representative told me that the product would be inspected at their warehouse and wouldn’t be shipped if there was any defect, but that the product was available and would be sent. After that, I received another message saying that the product wouldn’t be sent because it was damaged. When I contacted customer service again, this time I was informed that the product wouldn’t be shipped because it was actually out of stock. However, I purchased it while it was in stock with 2 units available. I suspect that Decathlon employees are giving different excuses to avoid selling the product to me. There is no evidence to support the claims in the messages they sent me. I believe they are reserving the product for their preferred customers. I kindly ask the relevant authorities in Turkey to investigate this matter.
I placed an order from Decathlon Store on 19.05.2025 at 15:30 and made my payment via the application with the store pick-up option (delivery within 1 hour option). I purchased it by mail while your order was being prepared. When I went to the store 3 hours later to pick up the product that was stat...
I experienced a problem with my return request (No: sgtr4210489185), which I created through Decathlon’s official website. Within this return, the amount for the product “Domyos Dumbbell – 2x5 kg – Black” was not refunded to me. Only the amount for the product “Quechua Men’s Outdoor Fleece Jacket – ...
Decathlon could not send my product for 10 days.Even though I send e-mails, I receive computer messages.When I received my product they said it would arrive soon. placed the order through a staff member at the Decathlon store in Kayseri. The store employee mentioned that using this method would resu...
I placed my order with number TR3190635175 yesterday, on 14.02.25, but it still hasn’t been shipped. I expected a company like Decathlon to dispatch it on the same day. When I order from other e-commerce platforms, my package is shipped immediately, and even small boutiques manage to ship on the sam...
On May 28, 2024, I placed an order for a product worth a total of 2700₺ through the Decathlon mobile application with the order number tr2678468837. However, hours later (maybe even a day later because I checked the application the next day), the order appeared in the "My Purchases" section. Up to t...
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