1
Metin is completely dissatisfied with the result

Decathlon Returned The Product While Shipping And Updated Its Price

April 02, 2023 4:31 pm
22

I purchased the Collapsible Bar Supported Weight and Bench Bench corength from Decathlon. They took my 3000 TL product back while it was in the shipping phase without asking me, and now the value of the product is 3450 TL, it's a really bad experience and I can't reach anyone, let me explain in detail. Cargo delivery was visible for two days after the day I received it and I placed my order online. After a week passed, I received an e-mail stating that my product, which did not arrive, was returned while it was at the shipping stage, as if I had created a return request. In this process, I was still waiting for the product to arrive. He constantly directed me to the website from the call center, I sent an e-mail for support and there was no response. I was going to send a message to the WhatsApp support number on their site, but I saw that they did not have a WhatsApp account on the number they gave. I trusted Decathlon and wanted to buy this product from them and they were not one-tenth of the local sellers. I still want to buy this product, but I do not accept the increased price difference because I did not return the product and you have illegally created a return request on my behalf. I know all my rights and any communication to be made here will be used as evidence. Your information. Thanks

April 03, 2023 9:33 am (17 hours after complaint)
April 06, 2023 4:26 pm

Hello Mr. Metin, As a result of your conversation with our customer relations officer, your complaint has been resolved. We will be delighted to see you in our stores again. Thank you for your understanding during this process, We wish you healthy and active days.

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