I ordered a pair of hiking boots from Decathlon, hoping for a hassle-free delivery experience. A week after I placed my order, I saw that the shipping status was marked as “canceled,” and I didn’t receive any notification from Decathlon about it. I reached out to them directly, and they promised to send it again. So, the package finally got dispatched, but guess what? It ended up at a pickup point that's a whole 30 km away from where I actually wanted it delivered! I contacted them again to point out the error. After yet another week of going back and forth, all I received was a “please be patient, sir.” This has been such a frustrating experience. I’m not asking for a lot, but a little something—maybe a discount code or just a nod of recognition—would really demonstrate that they appreciate their customers.
Decathlon really let me down. I used to trust them, but their shady behavior has totally ruined that for me, ordered something on May 11th and it was supposed to get here on May 13th. I had no idea, but they were gonna make me wait till May 15th and then just cancel my order out of nowhere without t...
I purchased ski pants from Decathlon over a week ago and have yet to receive a refund. This is completely unacceptable! I made the purchase on Wednesday of last week, only to have Decathlon cancel my order without prior notice. I was told they would refund my money, but it has been seven days and I ...
I encountered a service problem with my order due to Decathlon's system failure. I placed and paid for the order, but shortly after, the system canceled it due to an error. The next morning, upon seeing the email notification, I called Decathlon, but they informed me that they couldn't do anything. ...
I just ordered something from Decathlon's website and was supposed to get it on the same day at the One Tower store. But, surprisingly, my order got canceled without any warning at 9:39 in the morning. On Saturday, I had a 16-minute chat with a customer service agent, where I asked about why my plan...
Using Decathlon's online platform proved to be annoying. I ordered some product ten days ago, and for six days they have been marked as "out for delivery." Clearly, the courier either misplaced the box or something else went wrong—which I can believe could happen. Still, the lack of response from De...
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