I ordered a pair of hiking boots from Decathlon, hoping for a hassle-free delivery experience. A week after I placed my order, I saw that the shipping status was marked as “canceled,” and I didn’t receive any notification from Decathlon about it. I reached out to them directly, and they promised to send it again. So, the package finally got dispatched, but guess what? It ended up at a pickup point that's a whole 30 km away from where I actually wanted it delivered! I contacted them again to point out the error. After yet another week of going back and forth, all I received was a “please be patient, sir.” This has been such a frustrating experience. I’m not asking for a lot, but a little something—maybe a discount code or just a nod of recognition—would really demonstrate that they appreciate their customers.
I encountered a service problem with my order due to Decathlon's system failure. I placed and paid for the order, but shortly after, the system canceled it due to an error. The next morning, upon seeing the email notification, I called Decathlon, but they informed me that they couldn't do anything. ...
I just ordered something from Decathlon's website and was supposed to get it on the same day at the One Tower store. But, surprisingly, my order got canceled without any warning at 9:39 in the morning. On Saturday, I had a 16-minute chat with a customer service agent, where I asked about why my plan...
Using Decathlon's online platform proved to be annoying. I ordered some product ten days ago, and for six days they have been marked as "out for delivery." Clearly, the courier either misplaced the box or something else went wrong—which I can believe could happen. Still, the lack of response from De...
I bought snow boots for my daughter from Decathlon, but they were too small so I needed a bigger size. I started a return on October 31st, and even though I sent it back to them on November 2nd, it's now November 7th, and they still haven't done anything about it. They're saying there's a technical ...
I placed my order with number TR3190635175 yesterday, on 14.02.25, but it still hasn’t been shipped. I expected a company like Decathlon to dispatch it on the same day. When I order from other e-commerce platforms, my package is shipped immediately, and even small boutiques manage to ship on the sam...
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