1
Yakup is completely dissatisfied with the result

Decathlon Gave the Wrong Size of Inflatable Mattress As Replacement

August 19, 2023 7:08 pm
53

I bought this 140 cm camping inflatable mattress from Decathlon and it was pretty good at first. - the mattress started deflating all by itself. Pretty weird I thought, also kinda worried...so took the mattress back to the Taksim Decathlon store where I got it from. the folks there checked out the mattress and, after giving it a good look, said it was cool to exchange it. Unfortunately, the replacement mattress they gave me was smaller than the one I bought. Honestly, I hadn't really paid much attention to the size specs before. first didn't notice it but then when I started using it realized that the mattress was way smaller, like, it was basically useless for what it was supposed to do. I quickly reached out to the Taksim Decathlon store to let them know I wasn't happy and to explain the size mix-up. even though it was obvious that their system was messed up, the store people were all like, "Nah, we can't take the mattress back because it's been used and has a little stain." If they admit that they messed up, why isn't the company owning up to it and fixing it? Basically, I just want to make sure this situation gets sorted out and I get the product I wanted. 

Yakup
August 19, 2023 7:09 pm

You can see the products I first purchased and returned from my email address at [email protected].

August 21, 2023 10:23 am (1 day after complaint)
August 29, 2023 11:22 am

Hello Mr. Yakup, As a result of your discussion with our store officials, your complaint has been resolved. We will be happy to see you again in our stores. Thank you for your understanding during this process, We wish you healthy and sport-filled days.

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