If you happen to purchase a faulty or defective product from Decathlon, unfortunately, returning it is not an option, resulting in a loss of your hard-earned money. It's interesting how some stores claim that a receipt isn't necessary when making a purchase at the cash register - apparently, your e-mail address is sufficient. However, when it comes to making a return, it seems that the product you bought mysteriously doesn't show up in your e-mail address. Whenever you present the credit card slip, they insist that this product was not bought from their establishment. They advise you to pursue your rights through the consumer arbitration committee and send you on your way. This is the process they use to get rid of faulty and substandard products.
I purchased a pair of shorts from Decathlon, which turned out to be defective, as shown in the photos. When I went to the store to return them, the cashier initially agreed to process the return for a manufacturing defect. However, they later informed me that because I had cut the barcode, they coul...
I bought a pair of shoes from Decathlon's Bakırköy Marmara Forum store and later exchanged them at the Bakırköy Carousel location. When purchasing, they never gave me a receipt or invoice, instead saying that all returns and exchanges are managed through my Decathlon card. Now that my shoes have rip...
It has been two months since I sent the online order I got from Decathlon back, and customer service still hasn't refunded me. I have sent them a return form, but even after multiple attempts to get my money back, nothing has happened. This is unacceptable and if Decathlon doesn't take action soon, ...
I wanted to return the products I bought from Decathlon to the Forum store today, 18/03/2025. The store manager said that it was definitely not refund...
I bought something from Decathlon, but since they used a different shipping company, my items were never sent to me. I tried to get in touch with the shipping company several times but couldn't reach anyone. I decided to take matters into my own hands and went to their office to get my things. But w...
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