Decathlon's System Failure: Double Payments and Poor Service

Nico · 2023-11-02T12:33:04+03:00

I encountered a service problem with my order due to Decathlon's system failure. I placed and paid for the order, but shortly after, the system canceled it due to an error. The next morning, upon seeing the email notification, I called Decathlon, but they informed me that they couldn't do anything. I placed the order again, but the delivery was pushed three days later than the original order, which is not ideal as it's a present for my son's birthday. 😔 Despite calling and explaining, the customer service representative was cold-hearted and failed to resolve the issue, repeatedly stating they would forward the problem to the department. I ended up paying twice for the same product and, of course, did not receive a refund for the first one! What if I didn't have enough balance on my credit card? 😔 This heartless approach to a customer's concern is absurd. It's disappointing that people, now working from home, seem to have lost their sense of empathy. 🥺😞

Decathlon

Hello, First of all, thank you for sharing your experience with us. We have taken the matter you conveyed under review. We will contact you via phone or email as soon as possible. Thank you for your understanding during this process, We wish you healthy and sporty days!

Nico

Although we unfortunately couldn't give my son his gift on his birthday, we are waiting.

Decathlon

Hello, We tried to contact you regarding the matter you forwarded, but we were unable to reach you at your phone number. You have been informed via email. Thank you for your understanding, We wish you healthy and sporty days!