Decathlon Armlet and Sea Goggles Not Been Shipped for 12 Days

Anıl · 2023-08-19T07:43:50+03:00

I ordered a sea armlet and a pair of sea goggles from Decathlon seller. My order number is 2760078530 and it's been 12 days, but the shipment hasn't been sent yet. What's more, the seller's messages claim there's a system issue, they're looking into it, and they even suggested that I cancel the order if I want. This is beyond my comprehension of what service should be. This company is not only embarrassing me with my money but also mocking me. Send me my products already! You can't seem to handle a simple task with both your hands!

Decathlon

Hello Mr. Anıl, First of all, thank you for sharing your experience with us. Your complaint regarding the matter has been forwarded to the relevant department. We will share the information we receive with you as soon as possible. Thank you for your understanding during this process, We wish you healthy and sporty days!

Anıl

It's been 20 days, and it still hasn't been shipped. Customer satisfaction is zero.

Decathlon

Hello Mr. Anıl, You have been informed via email. We would like you to know that we would be happy to see you in our stores again. Thank you for your understanding, We wish you healthy and sporty days!

Anıl

Since they couldn't solve my problem, I had to cancel the order. They couldn't offer a solution.