I put in an order on the Decathlon website, but I want to cancel it now. What, though? On their site, you can't change your mind. I decided to call their customer service because I was so upset. To my disappointment, all I got was a recording of their hours, and no matter when I called, they would hang up on me. So, I tried to get in touch with them through WhatsApp. Within five minutes, they wrote back to say they couldn't help and then left me waiting for 20 long minutes. I even sent them an email because I was so desperate, but I haven't heard back from them at all. The decathlon is a bad joke. I shop online all the time, but I've never dealt with a company that was so rude. It's hard to believe!
I just ordered something from Decathlon's website and was supposed to get it on the same day at the One Tower store. But, surprisingly, my order got canceled without any warning at 9:39 in the morning. On Saturday, I had a 16-minute chat with a customer service agent, where I asked about why my plan...
Decathlon's customer service has completely let me down. Despite the fact that I purchased the products on July 25th, they are making me wait until the 28th for delivery because it is the weekend. Why, in this day and age of speed and efficiency, can't they ship the items the next day with no explan...
I encountered a service problem with my order due to Decathlon's system failure. I placed and paid for the order, but shortly after, the system canceled it due to an error. The next morning, upon seeing the email notification, I called Decathlon, but they informed me that they couldn't do anything. ...
I was called by Decathlon customer service and subjected to a condescending conversation. The reason for their call was to inform me that they had made a mistake, yet instead of offering a solution, they presented me with a dead-end. In short, I purchased a tent from the company. Three days later, I...
Around 11:00 PM on October 6th, I ordered a Wedze children's jacket from the Decathlon online store. I mistakenly selected the 5-6 year old size when ordering, but then immediately wanted to exchange it for the correct size, the 12-13 year old. However, I couldn't find the option to change the size ...
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