I placed an order from Decathlon Store on 19.05.2025 at 15:30 and made my payment via the application with the store pick-up option (delivery within 1 hour option). I purchased it by mail while your order was being prepared. When I went to the store 3 hours later to pick up the product that was stated to be ready in 1 hour and in stock, it was stated that the product was not ready and there was an ongoing stock error in the stock. They traveled for minutes to pick up the product from the store and they stated that they applied continuous requests to my address free of charge to resolve my grievance but that something was being done. What's worse is that when we checked my mails back home, a return was created for the product and my order was canceled. Despite a return transaction delivery by me, a return in the form of "your return request number" did not seem ethical at all. I present my grievance to you. Best regards,
I ordered a product from Decathlon's online store for in-store pickup, specifically at the Ankara Kentpark branch. Despite selecting "Store Pickup" and being informed the order would arrive by November 15th, I faced delays. I chose the store pickup option to avoid excessive waiting, unaware of the u...
I encountered a service problem with my order due to Decathlon's system failure. I placed and paid for the order, but shortly after, the system canceled it due to an error. The next morning, upon seeing the email notification, I called Decathlon, but they informed me that they couldn't do anything. ...
My tent, which I purchased online from Decathlon on 03.05.2025, is marked as delivered even though I have not received it. I have encountered this situation, and perhaps it’s the first time in my life I’ve experienced something like this. I even checked with my neighbors and local courier branches t...
I ordered a jacket from Decathlon at the Antalya Erasta mall. It was supposed to arrive on the 19th, as shown on my screen. At 6:00 PM, I went to the store to pick up my item. Your staff asked for my name three times, staring at the screens. Another staff member came and asked for my tracking number...
I have shopped from Decathlon many times. The product I had been waiting to come back in stock for a year finally appeared in stock with 2 units available in the morning, and I immediately purchased one. Shortly after I made my purchase, the other unit was also sold, and the product was out of stock...
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