I opted for in-store pickup at Decathlon for a new jacket, but to my surprise, an alarm went off as I left the store. When I asked the staff about it, they casually mentioned that it happens when you choose in-store pickup. I trusted their explanation and went on my way. I purchased the jacket in Eskişehir, but now I'm in Kütahya. How am I supposed to return the product to the store? Who will cover the transportation costs, expenses, and my time? I've been trying to reach customer service, but I can't seem to get through to anyone. This situation is not only inconvenient but also frustrating. Decathlon should have a better system in place for customers who choose in-store pickup to avoid these kinds of issues. I hope they address this matter promptly and provide a solution that doesn't inconvenience their customers further.
I ordered a jacket from Decathlon at the Antalya Erasta mall. It was supposed to arrive on the 19th, as shown on my screen. At 6:00 PM, I went to the store to pick up my item. Your staff asked for my name three times, staring at the screens. Another staff member came and asked for my tracking number...
I ordered a product from Decathlon's online store for in-store pickup, specifically at the Ankara Kentpark branch. Despite selecting "Store Pickup" and being informed the order would arrive by November 15th, I faced delays. I chose the store pickup option to avoid excessive waiting, unaware of the u...
I just ordered something from Decathlon's website and was supposed to get it on the same day at the One Tower store. But, surprisingly, my order got canceled without any warning at 9:39 in the morning. On Saturday, I had a 16-minute chat with a customer service agent, where I asked about why my plan...
Decathlon could not send my product for 10 days.Even though I send e-mails, I receive computer messages.When I received my product they said it would arrive soon. placed the order through a staff member at the Decathlon store in Kayseri. The store employee mentioned that using this method would resu...
On July 14, 2024, I placed an order (TR2891357670) through Decathlon's online store for my upcoming vacation. It's been seven days and I still haven't received my items. Contacting customer service has been extremely difficult, and when I do finally get through, their only option is to email the log...
Comments