I opted for in-store pickup at Decathlon for a new jacket, but to my surprise, an alarm went off as I left the store. When I asked the staff about it, they casually mentioned that it happens when you choose in-store pickup. I trusted their explanation and went on my way. I purchased the jacket in Eskişehir, but now I'm in Kütahya. How am I supposed to return the product to the store? Who will cover the transportation costs, expenses, and my time? I've been trying to reach customer service, but I can't seem to get through to anyone. This situation is not only inconvenient but also frustrating. Decathlon should have a better system in place for customers who choose in-store pickup to avoid these kinds of issues. I hope they address this matter promptly and provide a solution that doesn't inconvenience their customers further.
I ordered a jacket from Decathlon at the Antalya Erasta mall. It was supposed to arrive on the 19th, as shown on my screen. At 6:00 PM, I went to the store to pick up my item. Your staff asked for my name three times, staring at the screens. Another staff member came and asked for my tracking number...
I ordered a product from Decathlon's online store for in-store pickup, specifically at the Ankara Kentpark branch. Despite selecting "Store Pickup" and being informed the order would arrive by November 15th, I faced delays. I chose the store pickup option to avoid excessive waiting, unaware of the u...
I placed an order with Decathlon on January 2, 2023, and I was eager to receive my purchase. However, I was disappointed to learn that it had been shipped from Istanbul on February 3 and was still in transit in Sakarya as of February 4. When I returned on February 6, the package had been mysteriousl...
I just ordered something from Decathlon's website and was supposed to get it on the same day at the One Tower store. But, surprisingly, my order got canceled without any warning at 9:39 in the morning. On Saturday, I had a 16-minute chat with a customer service agent, where I asked about why my plan...
I bought a pair of shoes from Decathlon in Kayseri, Turkey, on April 16, 2023. When I got home to Sivas, I noticed a flaw on the side of the shoes. I called the store right away to explain the situation, and they asked if I had worn the shoes. When I told them I hadn't, they told me to bring them ba...
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