1

My Money Stuck with Decathlon - Order Cancelled but No Refund Yet

My Money Stuck with Decathlon - Order Cancelled but No Refund Yet
May 1, 2024 12:36 AM56

I purchased a product from the Decathlon website, decathlon.com.tr. However, my order with reference number Tr2546478014 was canceled owing to a problem with their payment system. Regardless, the funds were withdrawn from my account. The purchase was made on April 20, 2024, and the website has subsequently displayed a message that reads, "We're working on refunding you as soon as possible!" I paid the money to this website, and any problems with their payment method are not my concern. Decathlon owes me a refund because they have not delivered the items.

May 1, 2024 9:23 AM (8 hours after complaint)

Hello, We have observed that your return request has been approved following the investigations. Your refund has been directed to your bank. After the necessary control stages, your bank will reflect the refund amount to your account within a minimum of 24 hours and a maximum of 7 business days. We hope to always see you among us, We wish you healthy and sporty days.

Turan
May 1, 2024 12:55 PM

I'm glad we have the Şikayetvar website. I won't say thank you because they had to invest to save the situation.

Comments

Similar Complaints

2

My Decathlon Order Delayed

On July 17, 2023, I placed an order for 2 dumbbells (order number: TR1496121240) on Decathlon's website. Today is July 2...

My Decathlon Order Delayed