I purchased a product from the Decathlon website, decathlon.com.tr. However, my order with reference number Tr2546478014 was canceled owing to a problem with their payment system. Regardless, the funds were withdrawn from my account. The purchase was made on April 20, 2024, and the website has subsequently displayed a message that reads, "We're working on refunding you as soon as possible!" I paid the money to this website, and any problems with their payment method are not my concern. Decathlon owes me a refund because they have not delivered the items.
On May 28, 2024, I placed an order for a product worth a total of 2700₺ through the Decathlon mobile application with the order number tr2678468837. However, hours later (maybe even a day later because I checked the application the next day), the order appeared in the "My Purchases" section. Up to t...
On July 14, 2024, I placed an order (TR2891357670) through Decathlon's online store for my upcoming vacation. It's been seven days and I still haven't received my items. Contacting customer service has been extremely difficult, and when I do finally get through, their only option is to email the log...
I placed an order through Decathlon Turkey on 25.06.2025 and despite paying the full amount including shipping, my order has still not been delivered. I have contacted customer service multiple times, but they have shown a careless and unhelpful attitude. After receiving the payment, they completely...
On July 17, 2023, I placed an order for 2 dumbbells (order number: TR1496121240) on Decathlon's website. Today is July 24, 2023, and it has been a full week since I made the purchase, but the items I ordered have not reached me yet. When I called their customer service at the number they provided (0...
I live in Turkey and bought a coat online from Decathlon on the 21st. I thought the delivery would go smoothly. But, even though days have passed, my ...
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