Cherry Tiggo Pro 7 Vibration Issue

Mustafa
June 10, 2024 5:38 pm
39

I purchased a new Cherry Tiggo Pro 7 on December 28, 2023. During the Ramadan holiday on April 8, 2024, just 3 months and 10 days after buying the car with only about 3,000 km on the odometer, I noticed a significant issue. When accelerating above 70 km/h, the car started to shake, and there was vibration when braking at high speeds. This might have been present earlier, but I only noticed it on my first long trip.
Due to the holiday, I called Atmo service center on April 15. They gave me an appointment for April 22 and informed me that the car's axles were faulty and needed to be ordered. The axles were finally replaced on June 3.
On June 5, when I took another long trip, I noticed the shaking problem persisted when braking. I called again, and when I took the car to the service center on June 7, they told me the brake discs were faulty. However, they refused to cover it under warranty because three months and 5,000 km had passed.

June 10, 2024 5:52 pm (14 minutes after complaint)

Hello, Mustafa Y. Following our meeting with you, we have forwarded your request to the relevant department. Best regards, CHERY TURKEY 0850 480 74 72

Mustafa
June 24, 2024 2:32 pm

Hello, it is said that the complaint has been forwarded to the necessary authorities, but there has been no response.

June 24, 2024 2:49 pm

Hello, Mustafa Y. Your complaint is still being reviewed by our authorized departments. We will get back to you once the process is concluded. Have a good day. Best regards, CHERY TURKEY 0850 480 74 72

October 09, 2024 11:54 am

Hello, Mustafa Y., Following our meeting with you, we have forwarded your request to the relevant department. Best regards, CHERY TÜRKİYE 0850 480 74 72

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