Chery Omoda 5 Pro Stuck at Authorized Service for 27 Days Without Repairs
After being involved in an accident in Trabzon, I had my 2024 Chery Omoda 5 Pro towed to the Trabzon A** Y***** Chery authorized dealership** on December 29, 2025. My vehicle has now been sitting at the service center for 27 days, with no repairs carried out, and the required parts still have not been supplied. The service center states that the delay is caused by the distributor and says they cannot provide a clear timeline for when the parts will arrive. I was only told that after the parts order is placed, delivery from Istanbul typically takes 25–30 days, but so far there has been no concrete progress, no confirmed date, and no regular updates.
Because of this uncertainty, I have been unable to use my vehicle and have suffered significant inconvenience. I request that the distributor also take the necessary action to urgently speed up the parts supply and repair process, and that I be provided with a replacement vehicle to compensate for my ongoing inconvenience during this period. I also specifically request that communication be clear, transparent, and provided to me on a regular basis throughout this process.
Progress
My Chery Omoda 5 Pro was involved in an accident on 29.12.2025 and was taken to the authorized service center of Adnan Automotive in Trabzon. Despite a long time having passed, no clear start has been made regarding the repair of my vehicle, and uncertainty about the parts order and repair process still persists.
So far I have spoken with the dealer in Trabzon about ten times and have had numerous phone calls with Chery Turkey, yet I have not been given a definite date, concrete progress, or explanation. I have not received clear and reassuring information especially about the parts supply process. I am told that the parts have been on order for about 38 days, but no definitive information is provided about when the repair will start or when the car will be delivered.
I have been unable to use my car for a long time and am suffering as a result. I demand that the repair process for my vehicle be clarified urgently, that the expected parts be obtained quickly, and that the repair be completed as soon as possible with the delivery date clearly communicated to me. I also request the necessary support to compensate for the hardship caused by this lengthy process. Because of this uncertainty and delays in the current parts supply process, I want to emphasize that prospective buyers of Chery vehicles should consider the risk of not seeing their cars for an extended period in the event of an accident.
Hello, Adem T. Following our conversation with you, we have forwarded your request to the relevant department. Our teams have started an investigation regarding the situation you experienced. We are closely and meticulously monitoring the process on your behalf and aim to get back to you as soon as possible. Thank you for your support and understanding. Best regards, CHERY TURKEY
Hello Adem T., We understand your waiting time in the part procurement process and thank you for your patience. To complete the procurement and installation of your part as quickly and smoothly as possible, we are conducting meticulous tracking and coordination together with all our teams. At every stage of the process, all necessary operational steps are taken with great care, and we are making every effort to avoid any issues. With our solution‑oriented approach, we aim to provide a seamless delivery and installation as soon as possible. We want you to know that our brand is always by your side. Regards, CHERY TURKEY
It's been 8 days, they keep stalling saying they ordered the part, they can't provide logistics from Istanbul to here, the parts are complete and they have no idea when they'll arrive; I've never seen such a ridiculous marketing network. Avoid taking recommendations from Chery.
Hello, Adem T. We are very happy that we have resolved your request. We wish you a safe and enjoyable driving experience with your vehicle. Regards, CHERY TURKEY
I finally received it after 52 days, thank you.
