After being involved in an accident in Trabzon, I had my 2024 Chery Omoda 5 Pro towed to the Trabzon A** Y***** Chery authorized dealership** on December 29, 2025. My vehicle has now been sitting at the service center for 27 days, with no repairs carried out, and the required parts still have not been supplied. The service center states that the delay is caused by the distributor and says they cannot provide a clear timeline for when the parts will arrive. I was only told that after the parts order is placed, delivery from Istanbul typically takes 25–30 days, but so far there has been no concrete progress, no confirmed date, and no regular updates.
Because of this uncertainty, I have been unable to use my vehicle and have suffered significant inconvenience. I request that the distributor also take the necessary action to urgently speed up the parts supply and repair process, and that I be provided with a replacement vehicle to compensate for my ongoing inconvenience during this period. I also specifically request that communication be clear, transparent, and provided to me on a regular basis throughout this process.
My Chery Omoda 5 Pro was involved in an accident on 29.12.2025 and was taken to the authorized service center of Adnan Automotive in Trabzon. Despite a long time having passed, no clear start has been made regarding the repair of my vehicle, and uncertainty about the parts order and repair process still persists.
So far I have spoken with the dealer in Trabzon about ten times and have had numerous phone calls with Chery Turkey, yet I have not been given a definite date, concrete progress, or explanation. I have not received clear and reassuring information especially about the parts supply process. I am told that the parts have been on order for about 38 days, but no definitive information is provided about when the repair will start or when the car will be delivered.
I have been unable to use my car for a long time and am suffering as a result. I demand that the repair process for my vehicle be clarified urgently, that the expected parts be obtained quickly, and that the repair be completed as soon as possible with the delivery date clearly communicated to me. I also request the necessary support to compensate for the hardship caused by this lengthy process. Because of this uncertainty and delays in the current parts supply process, I want to emphasize that prospective buyers of Chery vehicles should consider the risk of not seeing their cars for an extended period in the event of an accident.
On 31.12.2025, I left my Chery Omoda 5 vehicle at Bursa Gönye Otomotiv Yalova Yolu service for repair. When I delivered the vehicle, I was informed that there was an inventory count in the spare parts warehouse, that this process would last until the 5th, and taking all this into account, my vehicle...
I purchased a Chery Omoda 5 in September 2023, expecting reliability. However, in February 2025, my car suddenly displayed an ERP/ERC error and slowed down in the middle of the road. I barely managed to pull over safely. This issue kept happening, and after multiple incidents, my car was finally to...
I’ve been waiting for a replacement ABS sensor for my Chery Omoda 5 for 50 days now. Since February 25, my car has been sitting unused at Tan Oto auth...
On July 3, 2025, I was involved in an accident while driving my 2024 Chery Tiggo 8 ProMax. The vehicle sustained serious damage to the front-left and side, and I had the car towed to an authorized Chery service center on the same day. What’s alarming is that none of the airbags deployed, despite the...
I purchased a 2024 Chery Omoda 5 in March, and for the past eight months, I have been stuck dealing with endless repairs at service centers. My car has had over 10 parts replaced (the exact number can be found in service records). The issues have been so severe that my car's entire interior wiring ...
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