After having a Medtronic pacemaker implanted, it’s impossible to reach anyone when there’s an issue with the device. Even customer service doesn’t respond. The pacemaker, which is a life-critical device, activated, and we took our patient to Ankara Etlik Heart Hospital around 12:30 a.m. on 14.10.202...
I’ve been using the Medtronic 640G insulin pump for 7 years, and recently, a crack appeared around the battery cap. Given the age of my pump, I decided to upgrade to a newer model. Despite contacting the company and explaining the urgency of the situation, they assured me they would follow up, but i...
I was informed that my malfunctioning 740G insulin pump would be replaced under warranty, but it’s been nearly 3 months, and I’m still waiting for the...
Our Medtronic pump had a motor error, and they promised us a week ago that a new pump would be sent since it's under warranty. So, it's been a whole week and now they're claiming they don't have a replacement pump. Typical. It's pretty frustrating that even though the pump is covered under warranty,...
During the summer of 2023, the battery compartment of my Medtronic insulin pump cracked, and the company replaced it. However, about 6 months later, the same issue occurred again in the exact same spot. There was no incident of dropping the device, and even if there was, it's unlikely that the same ...
I purchased the 780g insulin pump for my daughter, who is currently six years old, approximately one year ago. At first, there was a problem with one of the sensors, rendering it unusable. Despite reaching out to Medtronic customer service, I have yet to receive the replacement sensor they promised,...
I have been using a Medtronic insulin pump for 11 years. This is the first time I've encountered such indifferent behavior. My pump malfunctioned with a screen error a month ago. They assured me they would take care of it and provide a new device under warranty, but claimed there was no stock availa...
My Medtronic 780g device has been experiencing issues for approximately 2 months now. Unfortunately, despite being under warranty, the process of getting it replaced has been delayed due to a lack of available stock. Prior to utilizing the device, the company advises users to seek assistance when en...
I'm having a big problem with my Medtronic insulin pump (serial number PCR958693H) because of a motor error that has made it impossible to use. Even though I'm in a bit of a hurry, I still haven't heard back from Medtronic. I've been told that there's no stock available for a replacement, and there'...
We're sorry to say that Guardian Connect doesn't work with iOS 16, which makes things hard for us and many other users. It's disappointing that a big company like Guardian Connect can't keep up with changes in technology, which hurts the people who use it. Because of this, we need to update our syst...